EasyStore - No Coupon Discount Applyed Correctly
claudia
No way to make coupon work as it should we have just published items with taxes include in price for a some strange reason easystore still apply discount wiht taxes
for esample 96,62 - 10% discount= 96.62 - 9,662 discount = 86,958
- 10 euro shipment = 96,958
just a little bit confused why 106,62?? thx
Ofi Khan
Accepted AnswerHello claudia
Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.
Best regards
Ofi Khan
Accepted AnswerCurrently, discount is applied on the total amount. Do you want the discount to be added without the tax amount? Let me know your requirements. I will share your idea with the developer team.
claudia
Accepted AnswerHello Ofi Khan Sorry guys, I probably didn’t explain myself clearly. The coupons are being applied incorrectly. Here’s a clearer example for you. Please review this order with coupon and let me know. (96-10%) +155 = 106,38 Thanks!!
Ofi Khan
Accepted AnswerI have got the issue. Thanks for your clear explanation. I have shared it to the developer team. It will be fixed soon.
claudia
Accepted AnswerDear Ofi Khan,
I appreciate your update regarding the next scheduled release. However, I must express my disappointment, as this situation is causing significant issues with my client. I had been led to believe that Easystore was a fully functional product, only to discover that the coupon functionality is not usable.
This has negatively impacted the trust and reliability we were aiming to establish. I kindly urge you to prioritize resolving this issue as soon as possible, even if it requires allocating additional resources.
Your understanding and swift action on this matter would be greatly appreciated. Please keep me informed about the progress and expected timeline for the resolution.
Best regards
Ofi Khan
Accepted AnswerIt might take time to release. I have installed the fix on your site. Please check your issue now.