Customer does Not Receive A Payment Confirmation Or Order Confirmation
Daniel Kleinen
Joomla Version: 5.1.0 EasyStore Version 1.1.1 Website: https://flybikes24.de
We have problems with the e-mail dispatch as soon as the customer has purchased an item via Paypal. Here the payment works without any problems. The customer also comes back to our store, but the customer does not receive a payment confirmation or order confirmation. The order is open and unpaid. Just to let you know that the test emails have gone out and are being received.
Toufiq
Accepted AnswerHi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. I just shared your query to our developer team and they informed me to collect the site backup for check. Is it possible to provide me a Akeeba backup zip file using google drive?
I appreciate your cooperation and will ensure to get back to you as soon as possible.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Daniel Kleinen
Accepted AnswerAbsolutely. The link is in the hidden content, and you can download the backup.
Toufiq
Accepted AnswerDeveloper team wants to the transaction history from your PayPal mercent account. Thanks
Toufiq
Accepted AnswerI have shared your files with our developer team. I will let you know the update by tomorrow. Thanks
Daniel Kleinen
Accepted AnswerIs there already an update on the problem? It would be urgent, as we have entered the next events today.
Toufiq
Accepted AnswerThe payments made through PayPal, where the payment status is still showing as pending, then the status of those payments needs to be checked in the PayPal merchant account as well. If the payment is also pending in the PayPal merchant account, then it is a PayPal issue. If the payment status is complete in the merchant account but the status is pending in the Easystore system, then it is an issue of Easystore
Daniel Kleinen
Accepted AnswerThanks for your answer. Last question - does it have to be a merchant account or does EasyStore also work with a regular PayPal account?
Daniel Kleinen
Accepted AnswerHi Toufiq, a new payment has been completed but is still showing as pending in EasyStore
Toufiq
Accepted AnswerCould you please provide the payment status of the merchant account? If possible, share a screenshot. Before sharing the screenshot, ensure that the language is set to English. Thank you!
Daniel Kleinen
Accepted AnswerHere are the screenshots of the PayPal account Doenload-Link in the hidden content...
Toufiq
Accepted AnswerDeveloper team shared this video. Please check & let me know.
https://drive.google.com/file/d/1OMOjtaUson2MIPKdosOjpcdhuPkpQaIV/view