Product import on Easystore - failure - Forum | JoomShaper
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Product import on Easystore - failure

Asked by Dave 2 years ago Last activity 2 years ago

Trying to import products for my store but get an error about the csv file structure... even if I use the exact same file which I have just exported from the shop.. Do you have a workable template or sheet that will not give this error?

12 replies

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Ofi Khan Staff
2 years ago

Hello Dave

Apology for the inconvenience. I have shared the issue with the development team. They will check your issue.

Best regards

Dave Asked this
2 years ago

Hi, can I get an update on this please. This has now become very urgent.

Ofi Khan Staff
2 years ago

I have checked your issue. The product import is okay. The issue is the category is set to none when imported. We are working on the issues. It will be fixed in the next update, hopefully.

Dave Asked this
2 years ago

How are we supposed to setup dozens of products without an import function?
This is not a small issue.. Please assist..

Ofi Khan Staff
2 years ago

I have talked with the development team. They are working with the issue. It will be fixed with the next update (probably coming this month). Then image will also be imported and existing product will be updated with the same SKU. Please allow us some time to fix this.

Stuart Clark
2 years ago

I reported this exact same issue over a month ago, but was completely ignored and just told "it works".

Well - it doesn't work!

Ofi Khan Staff
2 years ago

Hello Stuart Clark

Thanks for your feedback. It works but without image for now. We are working to make it better.

Best regards

Dave Asked this
2 years ago

Hi Ofi

the csv import does not work.. not even without the images..
Followed your documentation, with and without category, also adjusting the filter for the import.. No success.

Ofi Khan Staff
2 years ago

Apology for the inconvenience. Please share your cPanel access or database access to check the issue.

Dave Asked this
2 years ago

Please see below..

Ofi Khan Staff
2 years ago

Sorry, I can't connect your server URL.

Dave Asked this
2 years ago

Hi Ofi

I have updated with the new release this week. The issue has not been sorted. I can still not import.

I need assistance with this now please. I am sending my .csv so you can check if it needs changes please.

Ofi Khan Staff
2 years ago

Apology for the inconvenience. Please share the .csv file again. I could not find it on your shared link.

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