Solved EasyStore

EasyStore 1.3.0 - Problems detected

Asked by Juergen Felfernig 2 years ago Last activity 1 year ago

Hello,

I installed the update and have the following issues.

I configured a product with a stock count of 10. After ordering 1 item, the product is gone from the store. In the backend it is shown with a stock count of 9. But I am unable to get the product back in the store front.
When trying to edit an order I run into the error shown in the attached image. Edit Order
Please find a better palce for the "easystore-settingsteps" dialogue, it's blocking the save button. See attached image. Setting steps
When configuring Payments options. When I select "Custom Payment" it won't show up in the list, in Payment Settings. So no configuration is possible.

Accepted answer

Marked as the solution

Ofi Khan Staff

1 year ago

No problem. I have installed the fixed version on your site. Please check it now.

8 more replies

Ofi Khan Staff

2 years ago

Hello Juergen

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

Best regards

Juergen Felfernig Asked this

2 years ago

Hello Ofi

Please let me know, what you find.

Olivier DELORON

2 years ago

Hello Jürgen & Ofi,

I have the same problem as the one you mention in the '2...

Ofi Khan Staff

2 years ago

Hello Olivier DELORON

Please hard reload your browser and clear the cache.

Best regards

Olivier DELORON

2 years ago

Thanks Ofi,

Il currently doesn't work for me...

Also by testing on other browsers which have no data in cache.

Ofi Khan Staff

1 year ago

Please post a new question with your credentials in the hidden content. We will check and help you.

Ofi Khan Staff

2 years ago

If you do not use SP Page Builder Storefront or Single page, then keep them unpublished. Or you have to set up the pages. The single page was empty and this is why the products are not shown. I have unpublished the page and now the product shows with correct inventory. https://prnt.sc/XEdLsulw4TRr
Please create an order and I will check it. I have not found the issue. Try hard reloading your browser and clear cache.
At what place, you see this is overlapping the save button.
Custom payment works fine. You can customize this plugin https://prnt.sc/Y8EmQ1YRsTHn

Juergen Felfernig Asked this

2 years ago · edited

Hello Ofi

ad 1) Oh. Ok. Must have mistakenly saved it yesterday
ad 2) I have created 2 orders. Please check.
ad 3) After installation, when first you configure the component. You have on the right bottom the checklist for what is still to be configured
ad 4) Ok. I See it's working online now. Offline in my test environment I still have the issue, that I can hit the "setup" button but won't get more than a module config dialogue see image

Ofi Khan Staff

1 year ago · edited

I have checked the orders. Please hard reload your browser and then check. Press Command + Shift + R for hard reload on Mac Chrome Browser.
Please go to the plugins and save the configuration. Hopefully, it will be fixed.

Juergen Felfernig Asked this

1 year ago

I have tried on my Linux and Windows system. I tried with Vivaldi, Firefox and Chrome. Still the same result. https://prnt.sc/ewShNPsttVbH
It's completed in the meantime. But still hovering in the corner ;-). https://prnt.sc/vq8kph-WbipV

Please blur out the customer address and e-mail in the future for data protection purposes. Thank you.

Ofi Khan Staff

1 year ago

However, I have found no issues on the order edit option. I have closed the store setup floating window. I have put sensitive information in the hidden content so that it is only visible to you and me. Please check the screencast that order edit does not have any issue.

Juergen Felfernig Asked this

1 year ago

Hi again.

I am confused. I tried again, but with the same result. I used my windows and linux system with Chrome, Vivaldi and Firefox browser. Same result.

In the video you can see, I even tried the hard reload.

I have tried with my smartphone, and I get the same result.

So the question is. What is different on your system?
I added the browser console output.

Ofi Khan Staff

1 year ago

I suspect that it is occuring due to the windows OS. We will have to check it further. Could you please check the issue on a MAC? Maybe you have friends with MAC.

Juergen Felfernig Asked this

1 year ago

I will try to find someone with a MAC nearby.

Ofi Khan Staff

1 year ago

Sorry, there is no need to. We have found the problem and fixed it. Hopefully, we will release the update today.

Juergen Felfernig Asked this

1 year ago

Hi,

sorry to be a buzzkill. But it did not solve my issue.

Ofi Khan Staff

1 year ago

Is it possible to connect via AnyDesk? Then I will be able to see the issue direcly.

Juergen Felfernig Asked this

1 year ago

In what time frame are you available?

Ofi Khan Staff

1 year ago

We can meet tomorrow 25th October at 3 pm (GMT + 6). Please let me know if you need adjustments.

Juergen Felfernig Asked this

1 year ago

Sorry, this would be GMT +1 for me. This is a time, when I am in a meeting.
Another time?

Ofi Khan Staff

1 year ago

Okay, I think I have found a solution. I have checked another user's similar issue. Please download the latest version from the site and install on yours. This solved the other user's issue. Hopefully, your issue will also be solved.

Juergen Felfernig Asked this

1 year ago

Version 1.3.4 does noch fix the problem for me.

Ofi Khan Staff

1 year ago

Please share me a SUPER USER access. I will try to fix it.

Juergen Felfernig Asked this

1 year ago

ok.

Ofi Khan Staff

1 year ago

I have this credentials. This does not have SUPER USER permission. Please make the user a SUPER USER and I will check it.

Juergen Felfernig Asked this

1 year ago

Sorry, Super User permission granted.

Juergen Felfernig Asked this

1 year ago

Hello.

It's working now. Thank you.
Can you please tell me what you did or changed? The installed version is the same as before.

Ofi Khan Staff

1 year ago

It's just the minor code change. I do not know the details. It has been updated to our site. If you take the file from the site, then you will get it too. The previous uploaded file has that issue. Everything is sorted now.

Please accept the answer that helped you. Finding the solution for the other users with the same issue will be easier. There is a button to accept answers after each comment.

I have a humble request too. It would be very kind of you if you can manage some moment to give us feedback on

This will inspire us to improve.