EasyStore 1.3.0 - Problems Detected
Juergen Felfernig
Hello,
I installed the update and have the following issues.
- I configured a product with a stock count of 10. After ordering 1 item, the product is gone from the store. In the backend it is shown with a stock count of 9. But I am unable to get the product back in the store front.
- When trying to edit an order I run into the error shown in the attached image. Edit Order
- Please find a better palce for the "easystore-settingsteps" dialogue, it's blocking the save button. See attached image. Setting steps
- When configuring Payments options. When I select "Custom Payment" it won't show up in the list, in Payment Settings. So no configuration is possible.
Ofi Khan
Accepted AnswerHello Juergen
Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.
Best regards
Olivier DELORON
Accepted AnswerHello Jürgen & Ofi,
I have the same problem as the one you mention in the '2...
Ofi Khan
Accepted AnswerHello Olivier DELORON
Please hard reload your browser and clear the cache.
Best regards
Olivier DELORON
Accepted AnswerThanks Ofi,
Il currently doesn't work for me...
Also by testing on other browsers which have no data in cache.
Ofi Khan
Accepted Answer- If you do not use SP Page Builder Storefront or Single page, then keep them unpublished. Or you have to set up the pages. The single page was empty and this is why the products are not shown. I have unpublished the page and now the product shows with correct inventory.
prnt.sc/XEdLsulw4TRr - Please create an order and I will check it. I have not found the issue. Try hard reloading your browser and clear cache.
- At what place, you see this is overlapping the save button.
- Custom payment works fine. You can customize this plugin
prnt.sc/Y8EmQ1YRsTHn
Juergen Felfernig
Accepted AnswerHello Ofi
ad 1) Oh. Ok. Must have mistakenly saved it yesterday ad 2) I have created 2 orders. Please check. ad 3) After installation, when first you configure the component. You have on the right bottom the checklist for what is still to be configured ad 4) Ok. I See it's working online now. Offline in my test environment I still have the issue, that I can hit the "setup" button but won't get more than a module config dialogue see image
Ofi Khan
Accepted Answer- I have checked the orders. Please hard reload your browser and then check. Press Command + Shift + R for hard reload on Mac Chrome Browser.
- Please go to the plugins and save the configuration. Hopefully, it will be fixed.
Juergen Felfernig
Accepted Answer- I have tried on my Linux and Windows system. I tried with Vivaldi, Firefox and Chrome. Still the same result. https://prnt.sc/ewShNPsttVbH
- It's completed in the meantime. But still hovering in the corner ;-). https://prnt.sc/vq8kph-WbipV
Please blur out the customer address and e-mail in the future for data protection purposes. Thank you.
Juergen Felfernig
Accepted AnswerHi again.
I am confused. I tried again, but with the same result. I used my windows and linux system with Chrome, Vivaldi and Firefox browser. Same result.
In the video you can see, I even tried the hard reload.
I have tried with my smartphone, and I get the same result.
So the question is. What is different on your system? I added the browser console output.
Ofi Khan
Accepted AnswerI suspect that it is occuring due to the windows OS. We will have to check it further. Could you please check the issue on a MAC? Maybe you have friends with MAC.
Ofi Khan
Accepted AnswerSorry, there is no need to. We have found the problem and fixed it. Hopefully, we will release the update today.
Ofi Khan
Accepted AnswerIs it possible to connect via AnyDesk? Then I will be able to see the issue direcly.
Ofi Khan
Accepted AnswerWe can meet tomorrow 25th October at 3 pm (GMT + 6). Please let me know if you need adjustments.
Ofi Khan
Accepted AnswerNo problem. I have installed the fixed version on your site. Please check it now.
Juergen Felfernig
Accepted AnswerSorry, this would be GMT +1 for me. This is a time, when I am in a meeting. Another time?
Ofi Khan
Accepted AnswerOkay, I think I have found a solution. I have checked another user's similar issue. Please download the latest version from the site and install on yours. This solved the other user's issue. Hopefully, your issue will also be solved.
Ofi Khan
Accepted AnswerI have this credentials. This does not have SUPER USER permission. Please make the user a SUPER USER and I will check it.
Juergen Felfernig
Accepted AnswerHello.
It's working now. Thank you. Can you please tell me what you did or changed? The installed version is the same as before.
Ofi Khan
Accepted AnswerIt's just the minor code change. I do not know the details. It has been updated to our site. If you take the file from the site, then you will get it too. The previous uploaded file has that issue. Everything is sorted now.
Please accept the answer that helped you. Finding the solution for the other users with the same issue will be easier. There is a button to accept answers after each comment.
I have a humble request too. It would be very kind of you if you can manage some moment to give us feedback on
This will inspire us to improve.