Hello Everyone,
I'm trying to upload a mp4 video to my product and I get an error stating that the file size cannot exceed more than 5 MB. Please see the error image https://www.elegance.nz/images/Elegance-Media-Size-Restriction.jpg
The maximum size set for Joomla media files in System-Global Configuration-Media is set to 64MB and my Upload Max Filesize php setting is 64MB as well.
Could you tell me please where can I change this limit?
Thank you.
Website
www.elegance.nz
Thank you.
Hello Cosmin,
Thank you for reaching out to us. I sincerely apologize for the inconvenience caused. We’ve identified the issue, and it will be resolved in the next update.
Thank you for your understanding.
Best regards,
You are welcome.
Hello,
Please check this build, Hope your issues will be resolved and let me know.
Thanks
I will try it and let you know.
Thank you.
Hi Ziaul,
It seems that the size restriction has been removed in this build, but not in the latest version of Easystore (v1.4.2).
Thank you.
Hi Ziaul,
After installing the build you sent me, there is a new error when I click on any product in the product list. Instead of displaying the details about the product, I get the "Call to a member function getWebAssetManager() on null" error. Please see the image at the following url, for more info about the error: https://www.elegance.nz/images/call_to_a_member_function_on_null.jpg
Looking in the administrator/logs/everything.php file, I can see that the error is initiated from the getWebAssetManager() function in Extension\EasyStoreComponent->loadMediaConfig(). Please see the image at the following url, for more details about this error: https://www.elegance.nz/images/Call_to_a_member_function_getWebAssetManager_on_null.jpg
I hope this helps with solving the problem.
Thank you.
Hello Cosmin,
Thank you for reaching out to us. Please provide me with your admin access in the hidden content section so I can investigate the issue. Before doing this, kindly ensure you take a backup of your site.
Thank you!
Hi Ziaul,
Sorry, I cannot provide you with admin access as I've tried the built you've provided me with, on my local development PC and not the online store. It's not urgent, so I can wait until the next EasyStore release is available.
Thank you.
Hello Cosmin,
Thank you for your reply. The next Easy Store update will be released soon.
Thanks,
Hi Ziaul,
I have updated the EazyStore on my local development PC to version v1.4.3 and I can confirm that the image upload size limitation has been fixed in this version.
Thank you.
Hello,
You are welcome.
Best regards,
