EasyStore - Product Image Upload - Size Restriction - Question | JoomShaper

EasyStore - Product Image Upload - Size Restriction

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Cosmin Cosma

EasyStore 11 months ago

Hello Everyone,

I'm trying to upload a mp4 video to my product and I get an error stating that the file size cannot exceed more than 5 MB. Please see the error image https://www.elegance.nz/images/Elegance-Media-Size-Restriction.jpg The maximum size set for Joomla media files in System-Global Configuration-Media is set to 64MB and my Upload Max Filesize php setting is 64MB as well. Could you tell me please where can I change this limit? Thank you.

Website www.elegance.nz

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12 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 11 months ago #176798

Hello Cosmin,

Thank you for reaching out to us. I sincerely apologize for the inconvenience caused. We’ve identified the issue, and it will be resolved in the next update.

Thank you for your understanding.

Best regards,

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Cosmin Cosma
Accepted Answer
11 months ago #176799

Thank you.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 11 months ago #176801

You are welcome.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 11 months ago #176803

Hello,

Please check this build, Hope your issues will be resolved and let me know.

Thanks

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Cosmin Cosma
Accepted Answer
11 months ago #176817

I will try it and let you know. Thank you.

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Cosmin Cosma
Accepted Answer
10 months ago #177367

Hi Ziaul,

It seems that the size restriction has been removed in this build, but not in the latest version of Easystore (v1.4.2). Thank you.

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Cosmin Cosma
Accepted Answer
10 months ago #177369

Hi Ziaul,

After installing the build you sent me, there is a new error when I click on any product in the product list. Instead of displaying the details about the product, I get the "Call to a member function getWebAssetManager() on null" error. Please see the image at the following url, for more info about the error: https://www.elegance.nz/images/call_to_a_member_function_on_null.jpg Looking in the administrator/logs/everything.php file, I can see that the error is initiated from the getWebAssetManager() function in Extension\EasyStoreComponent->loadMediaConfig(). Please see the image at the following url, for more details about this error: https://www.elegance.nz/images/Call_to_a_member_function_getWebAssetManager_on_null.jpg I hope this helps with solving the problem. Thank you.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 10 months ago #177426

Hello Cosmin,

Thank you for reaching out to us. Please provide me with your admin access in the hidden content section so I can investigate the issue. Before doing this, kindly ensure you take a backup of your site.

Thank you!

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Cosmin Cosma
Accepted Answer
10 months ago #177821

Hi Ziaul,

Sorry, I cannot provide you with admin access as I've tried the built you've provided me with, on my local development PC and not the online store. It's not urgent, so I can wait until the next EasyStore release is available. Thank you.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 10 months ago #177829

Hello Cosmin,

Thank you for your reply. The next Easy Store update will be released soon.

Thanks,

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Cosmin Cosma
Accepted Answer
10 months ago #178221

Hi Ziaul,

I have updated the EazyStore on my local development PC to version v1.4.3 and I can confirm that the image upload size limitation has been fixed in this version. Thank you.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 10 months ago #178610

Hello,

You are welcome.

Best regards,

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