Can you help me find this file that my Joomla system requires?
See screenshot:
Thank you very much.
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Helix Framework
No update and no download possible.
Accepted answer
Marked as the solution
Atick Eashrak Shuvo Staff
Thank you for the update, and I appreciate your continued support over the years.
Please download the template package from the link provided earlier, and install it via the Extensions → Manage → Install section in your Joomla backend. Installing the template this way will not overwrite your existing settings, as long as you haven’t made any custom changes directly to the template files or code.
However, for safety and peace of mind, I strongly recommend taking a full site backup before proceeding with the installation.
If you encounter any issues or need further assistance, feel free to let me know.
Best regards
4 more replies
Atick Eashrak Shuvo Staff
Apologies for the inconvenience caused.
Please ensure that you have an active subscription plan that includes access to templates. Once confirmed, navigate to Template Options → Update Settings https://prnt.sc/jyUIU4EsfRC_ and make sure your license information is entered correctly.
After completing the steps above, try installing the template again. If the issue persists, you can manually download the template package from the following link:
🔗 https://www.joomshaper.com/joomla-templates/fixter
Then, install it via Extensions → Manage → Install in your Joomla backend.
If you need further assistance, feel free to reach out.
Best regards
Patrick Ladner Asked this
Yes, I have all licences. For years now. If I install the template over it now, won't I lose all my settings?
Could you please just send me this one file?
Patrick Ladner Asked this
Ok. Thank you. I'll try
Patrick Ladner Asked this
Thank you very much it worked perfectly!
Atick Eashrak Shuvo Staff
You're very welcome! I'm glad to hear it worked perfectly. If you need any further assistance or have additional questions, feel free to reach out anytime.
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