Hi

Thanks for contacting us. Could you please give me your email address I need to check.

-Regards.

Gooday Mehtaz,

My email account is: [email protected]

Thanks. Regards.

Hi

No sorry you are not able to download templates as I see your active plan is Page Builder Pro - Agency

https://prnt.sc/sJVH_WOQmHvx

In that case, if you want to download templates then you have to buy anyone of this plans.

Personal/Business/Agency. Hope you understand.

Thanks.

I don´t understand, I am sorry.

We have paid for 5 years the developer license, the last one for $ 179, and you are offering the business plan with SP Page and 10 templates for $ 189.

We actually use SP Page for 3 websites.

I see that you are not taking into account the fidelity. At least a discount to renew a couple of templates to upgrade to joomla 4...

With this discrimination to your clients, prioritizing captation, I will not renew my license.

Sincerely.

Sorry for this but as I see you have only Page builder agency plan active. In that case you will not able to download templates. You can check from here

https://www.joomshaper.com/joomla-templates

Could you show me in your website what is included in my plan?

Do you offer a discount code?

Hi

Please follow this screenshot below:

https://prnt.sc/OflqlitH46jR

I have followed your instructions, but how can I download the two upgrades templates?

Please, could you sort out this issue?

Could you please email us at [email protected]? Our team will help you.

No, I am not goingo to spend more time explaining the case again. You are not solving my plan issue. I need a solution.

Yes I have already informed our team. He will help you.