Parent Menu Items Not Clickable in Off-Canvas Menu with Helix Ultimate - Forum | JoomShaper
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Parent Menu Items Not Clickable in Off-Canvas Menu with Helix Ultimate

Asked by Bruce Paine 1 year ago Last activity 3 months ago

Hello JoomShaper Support,

I am using the latest version of the Helix Ultimate template with Joomla 5.3.1 on my site www.comfoot.co.nz.

My main menu module is assigned to the “off canvas” position, and the template menu type is set to “Mega-Menu & Off-canvas”.

The issue I’m facing is that top-level parent menu items of my website (e.g., “Ladies”, “Men”) are no longer clickable links since upgrading Helix — they now seem to only act as dropdown triggers for their submenus.

I have tried switching the template menu type to “Mega-Menu” only, but this has not changed the behaviour.

When I open the Mega Menu editor via the template options, I only see basic formatting toggles like “Mega Menu” (on/off) and “Show Menu Title,” but I cannot find any option to enable or disable clickable parent menu links.

I would appreciate guidance on:

  • How to make the parent menu items clickable while retaining submenu dropdowns in the off-canvas menu setup.
  • Whether this is a known limitation or a bug introduced in recent Helix Ultimate updates.
  • Any recommended workarounds or fixes.

One possible quick fix is to roll back to Helix Version 2.1.2. It was working correctly last week. Are you able to make this available to me?

Thank you for your support.

Accepted answer

Marked as the solution
Ziaul Kabir Staff

Hello Bruce,

Thank you for reaching out.

Please try reinstalling the Helix Ultimate template by downloading a fresh copy and installing it again.
Once done, clear both your Joomla and browser cache.

I hope this resolves the issue.

Best regards,

6 more replies

Bruce Paine Asked this

Thank you for this advice. OK I will try it and let you know how it goes!

Bruce Paine Asked this

I have just now downloaded a fresh copy of the Helix Ultimate template. Installation was successful. However, it still hasn't fixed the problem I have described. What do you recommend? Can I roll back to the previous version?

Bruce Paine Asked this

Apologies, I have not yet cleared my browser cache. Just doing that now.

Bruce Paine Asked this

Clearing the browser cache fixed it!

Thank you so much!

Ziaul Kabir Staff

You are welcome. We greatly value your opinion and would love to hear your feedback about SP Page Builder. If you could spare a moment, it would mean a lot to us!

You can share your review here:

Joomla Extensions Directory

Trustpilot

Bruce Paine Asked this

Hi - I submitted a review of SP Page Builder and your friendly support team a while ago. It's too soon to repeat the process as I have nothing new to add.

Ziaul Kabir Staff

Thank you so much.

Milo

Hello,

I have the same problem, be it Separator or Menu parent header...

It's just not clickable, I'm creating the site fresh, clearing cache doesn't do anything.

What am I doing wrong?

Ziaul Kabir Staff

Please, create a new post.

We will be happy to fix this issues for you.

Best Regards,

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