Helix Ultimate Menu Items Not Showing — But In The Offcanvas Menu Everything Displays Correctly
Marin
Helix Ultimate menu items not showing — but in the Offcanvas menu everything displays correctly. How can I fix this?
Atick Eashrak Shuvo
Accepted AnswerHello Marin,
Sorry for the inconvenience. Please try the following steps, which should resolve the issue:
- Go to the menu settings, which are not visible in the mega menu.
- Save all the menu settings again.
- Then clear your Joomla and browser cache and check.
If this doesn't solve the issue, please reach out and I'll look into it more deeply.
Best regards
Atick Eashrak Shuvo
Accepted AnswerHello Marin,
Sorry for the inconvenience. I've reviewed the information you provided, but I haven't found any issues. From my perspective, the mega menu and the offcanvas menu are displaying the same items.
Best regards
Marin
Accepted AnswerHi, the main menu items are showing, but the submenu items do not display. In the Offcanvas menu everything works fine. How can I fix this?
Atick Eashrak Shuvo
Accepted AnswerHello Marin,
Thank you for reporting this issue, and I apologize for the inconvenience you're experiencing.
To assist you further, could you please provide temporary administrative access to your site? This will allow me to thoroughly investigate the menu issue.
Before you share the credentials, I strongly recommend creating a complete backup of your site to ensure your data is secure.
Looking forward to your response.
Best regards
Marin
Accepted AnswerI also noticed that this issue happens on all my websites using Helix Ultimate.