Solved Templates

Menu issues in tablet, mobile mode

Asked by Michael 1 year ago Last activity 1 year ago

When viewing on non desktop devices using the Indigo template the menus does not scale properly like the demo.

Issues:
SVG Logo not scaling properly, not postioning itself to the left like demo..
Logo does not resize in tablet mode
Logo in mobile view scales but does not position itself properly.
No hamburger menu appears in Tablet or mobile so there is no navigation possible.

Dropdowns with submenus show a > that is floating not anywhere near the menu item but underneath offset to the left?

This is a site in development and not viewable to users. Link is in hidden content for admins.

Any suggestions?

Thanks!

Accepted answer

Marked as the solution

Mehtaz Afsana Borsha Staff

1 year ago

Please keep a full site backup and install this template. It should work then.

13 more replies

Mehtaz Afsana Borsha Staff

1 year ago

Thanks for contacting us and sorry for your issue, Could you please Reinstall the template and check again?

-Regards.

Michael Asked this

1 year ago

Unfortunately it did not change anything.

Mehtaz Afsana Borsha Staff

1 year ago

Could you please give me your super admin access? So that I can check.

Michael Asked this

1 year ago

I set you up two weeks ago to look into this issues and noticed today that you still have not logged in.

I am also noticing really slow load, I mean reaaaaalll Slowwww almost not loading at all, just blank screen until I hit shift + reload.

Michael Asked this

1 year ago

Incredible! Thank you! Load times on some pages are slow. Comparision link sare in private section.

Mehtaz Afsana Borsha Staff

1 year ago

Glad to know that your problem is solved now. And thanks for accepting the answer.

Could you please create a new forum post about this new issue? I mean slow site issue? Our tech team will help you.

Thank you.

Michael Asked this

1 year ago

Will do. Thankl you so much for your help and guidence.

Mehtaz Afsana Borsha Staff

1 year ago

You are most welcome.

Michael Asked this

1 year ago

We are almost there, but some issues still are there. On desktop the line between menu items is not there like on the other. Images linked in private.

Michael Asked this

1 year ago

Sorry for the delay, I was on a holiday for the weekend and did not ahve my login credentials with me to create.

Info below.

Atick Eashrak Shuvo Staff

1 year ago

Hello Michael,

Sorry for the inconvenience. Could you please provide super user access?

Looking forward to your response.

Best regards

Atick Eashrak Shuvo Staff

1 year ago

Hello Michael,

Sorry for the inconvenience you're experiencing. I've reviewed the credentials you previously shared, and they appear to be working correctly. However, the user account provided doesn't have super user access. To properly address this issue, I'll need super user access.

Thank you for your understanding. Looking forward to your response.

Best regards

Michael Asked this

1 year ago

Are you still blocked?

Atick Eashrak Shuvo Staff

1 year ago

Michael Asked this

1 year ago · edited

Ok, fixed. Same user and password, just added super user access.

Atick Eashrak Shuvo Staff

1 year ago

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

Michael Asked this

1 year ago · edited

Almost! The white lines on the Nav are showing properly but the one phone number still floats over the nav on Tablet.

Thank you for your help. What did you change the last time so I know if it happens with another template.

Atick Eashrak Shuvo Staff

1 year ago

but the one phone number still floats over the nav on Tablet.

Could you please share a screenshot of the issue?