The theme I purchased was built using Helix Ulitmate 2.1.3. When trying to go into site template styles and open my theme, I get the following view
I never had this issue in the past.
Staff replied
Helix Framework
Helix Ultimate error
6 replies
Mehtaz Afsana Borsha Staff
Hi
Thank you for reaching out to us and we apologize for your issue. You can follow this documentation step by step:
Missing Language phrases in Helix after Joomla update
It will help you.
-Regards.
Brandin Asked this
it did not work for me. i get undefined error message popping up. can i do a webex and share my screen?
Paul Frankowski Senior Staff
What is full name of your template ? From what site you got it?
Brandin Asked this
This was the template theme I purchased and have been maintaining for over a year now.
Paul Frankowski Senior Staff
1 year ago
· edited
In that case we cannot help, Support Policy 8.8.
Our JoomShaper Support is only for products purchased here or downloaded from our site, not from templatemonster, themeforest etc.
Please ask template seller for help. Probably you need a new Template version.
Brandin Asked this
That would be great if you could help me
Mehtaz Afsana Borsha Staff
Hi
Is this solved now? If yes, you can then close this post by accepting the answer.
Brandin Asked this
No. still an issue
Paul Frankowski Senior Staff
1 year ago
· edited
Here we can help you only if your template was downloaded from JoomShaper websites, Support rules are simple.
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