Hello,
I am using SP Page Builder (latest version) with Helix Ultimate and have embedded several YouTube videos. Until recently, the preview images were displayed in the correct 16:9 format. However, since one of the latest updates, they are now being shown as square (1:1).
Is this a known issue or an intentional change? Is there a setting in Page Builder or Helix to force the 16:9 format again?
Thank you,
Frank
Hello Frank,
Sorry for the inconvenience this issue is causing with your thumbnails. Could you please check if the problem is resolved now on your end?
Looking forward to your response.
Best regards
Hello Frank,
Thank you for reporting this issue. I'm sorry for the inconvenience you're experiencing with the YouTube video thumbnails.
To help me investigate this further and find a solution, would you be willing to grant me temporary administrative access to your site?
Before doing so, I highly recommend creating a complete backup of your site to ensure the security of your data.
Looking forward to your response.
Best regards
Ok :-)
Please share your site url
ok
In which page you have those video?
The problem is solved. Great.
Thank you very much.
Best regards
Frank
You're welcome, Frank.
I’m glad the issue is resolved. If you need any further assistance in the future, feel free to reach out.
Best regards
