YouTube Video Thumbnails Suddenly In 1:1 Format Instead Of 16:9
Frank Müller
Hello,
I am using SP Page Builder (latest version) with Helix Ultimate and have embedded several YouTube videos. Until recently, the preview images were displayed in the correct 16:9 format. However, since one of the latest updates, they are now being shown as square (1:1).
Is this a known issue or an intentional change? Is there a setting in Page Builder or Helix to force the 16:9 format again?
Thank you, Frank
Atick Eashrak Shuvo
Accepted AnswerHello Frank,
Sorry for the inconvenience this issue is causing with your thumbnails. Could you please check if the problem is resolved now on your end?
Looking forward to your response.
Best regards
Atick Eashrak Shuvo
Accepted AnswerHello Frank,
Thank you for reporting this issue. I'm sorry for the inconvenience you're experiencing with the YouTube video thumbnails.
To help me investigate this further and find a solution, would you be willing to grant me temporary administrative access to your site?
Before doing so, I highly recommend creating a complete backup of your site to ensure the security of your data.
Looking forward to your response.
Best regards