Shipping Method Display Bug in EasyStore – Incorrect Options & Pricing - Forum | JoomShaper
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Shipping Method Display Bug in EasyStore – Incorrect Options & Pricing

Asked by sitte 1 year ago Last activity 10 months ago

I have encountered an issue with the shipping method logic in EasyStore. My shop is: https://wydawnictwomlgroup.pl

Description of the problem:

  1. I have configured two shipping methods by weight for Poland:
    "Electronic delivery": 0–999g, rate: 0zł
    "Courier DPD": 1,000–30,000g, rate: 14zł
  2. A digital product in my store has a weight of 1g. Physical products are set to 1,000g.
  3. When a customer adds only the digital product (1g) to the cart, the checkout displays both shipping options (“Electronic delivery” and “Courier DPD”), both with price 0zł. The most critical issue: "Courier DPD" appears as 0zł, even though it should be available only from 1,000g and should cost 14zł.
  4. If customer adds physical product (weight above 1000g) then both cariers shows, digital with price 0 and coureir with price 14.

Expected behavior:

  1. For a cart weight of 1g, only the "Electronic delivery" (free shipping) option should be available.
  2. The "Courier DPD" method should only be shown for carts weighing at least 1,000g, and the price should always be 14zł as configured.

5 replies

Oldest first Newest first Most helpful
Ofi Khan Staff
1 year ago

Hello sitte,

Thank you for reaching out to our technical support forum and reporting the bug. I’m sorry to hear about the trouble you’re experiencing.

I have shared the issue with the developer team. It will be fixed very soon.

Best regards

Ofi Khan Staff
1 year ago

I have found the solution. You have to add the shipping method in this way. Then it will work fine.

https://prnt.sc/hj9wiba4zVFS

Here, I have added different reates from 0 - 1 kg, 1 - 2 kg and 2 kg+ (the higher value is empty). Let me know if you need further explanation on this.

You can also check the documentation: EasyStore Shipping Rate By Weight

sitte Asked this
1 year ago

I'm not sure if we understand each other correctly. The problem does not concern the weight ranges themselves.

The problem is that the shipping option is displayed with a price of 0 if the shipment is outside the range. This option should not be displayed at all.

If a given courier delivers packages up to 1 kg, then when ordering 2 kg, this courier should not be visible. Currently, it is displayed with a price of 0$.

Ofi Khan Staff
1 year ago

If you follow my previous instruction, then this issue will be solved. Please modify your shipping by weight settings and then check the issue.

Ofi Khan Staff
10 months ago

Just checking in to see if you have feedback on the provided solution. If the answer resolved your query, you can mark it as accepted to close the post and guide others with similar questions. You’ll find a button to accept answers below each comment.

If you need further assistance, feel free to let us know!

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