Money-back guarantee

Hello Medin Musaefendic,

Thank you for reaching out and for being a long-time customer — we truly appreciate your continued support. I’m really sorry to hear about the difficulties you’ve faced with SP Page Builder, EasyStore, and the Joomla setup. I understand how frustrating it must feel, especially after spending several days trying to resolve it.

As per your request, I’ve forwarded your case for a money-back guarantee using the license key you provided. Our accounts team will process the refund shortly. Please send us an email at [email protected] from your JoomShaper account email address.

We’re sad to see you go, but we completely respect your decision. If you ever decide to give our products another try in the future, we’ll be here to help. In the meantime, thank you once again for promoting us despite your difficulties — it truly means a lot.

Wishing you all the best

I hope that you have already emailed us. If not, then please send the email. The refund will be processed instantly and you will get a response on your inbox.

Let me know your JoomShaper email. I will ask the sales team to check your email and refund immediately.

Okay, sure. If it does not work for you, then let us know. But please do not take much time as we have limitations for refund period.

Apology for the inconvenience. Your plan is active. Otherwise you could not comment here. Please go to your dashboard and copy your 32 digit license key. Then paste it on EasyStore settings.

https://prnt.sc/iVr7le-m4Vd6

If the issue is not solved, then please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.