Hello Medin Musaefendic,

Thank you for reaching out and for being a long-time customer — we truly appreciate your continued support. I’m really sorry to hear about the difficulties you’ve faced with SP Page Builder, EasyStore, and the Joomla setup. I understand how frustrating it must feel, especially after spending several days trying to resolve it.

As per your request, I’ve forwarded your case for a money-back guarantee using the license key you provided. Our accounts team will process the refund shortly. Please send us an email at [email protected] from your JoomShaper account email address.

We’re sad to see you go, but we completely respect your decision. If you ever decide to give our products another try in the future, we’ll be here to help. In the meantime, thank you once again for promoting us despite your difficulties — it truly means a lot.

Wishing you all the best

Dear Mr. Khan,

Do you know when this will be done?

Sincerely, Medin

I hope that you have already emailed us. If not, then please send the email. The refund will be processed instantly and you will get a response on your inbox.

Let me know your JoomShaper email. I will ask the sales team to check your email and refund immediately.

Dear Mr. Khan,

I could wait 2 weeks and if it doesn't get better with new joomla update, then I would like to use it Money-back Guarantee. I have also sent email to support team.

Sincerely, Medin

Okay, sure. If it does not work for you, then let us know. But please do not take much time as we have limitations for refund period.

OK

Dear Ofi Khan,

I'm having another problem with EasyShop. I can't access the configuration settings anymore. My license key is no longer valid?

I have cleared your browser and website cache?

Sincerely, Medin

Apology for the inconvenience. Your plan is active. Otherwise you could not comment here. Please go to your dashboard and copy your 32 digit license key. Then paste it on EasyStore settings.

prnt.sc/iVr7le-m4Vd6

If the issue is not solved, then please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

Thanks for the quick reply, but this info doesn't help. I've already tried this. That's why I said EasyStore isn't really stable.

I've built almost a third of the website, but now the configuration isn't working anymore? The license key works for Page Builder but not for EasyStore. ![](https://www.satreparatie.nl/portal/images/info-01.jpg

I made a copy of the live website because website it's already online and customers are buying products!

Best regards, Medin

Was this resolved? I just updated from 1.6 to 1.7.1 and experience the same issue.

No

Dear Ofi Khan,

I'd still like to take advantage of your money-back guarantee. I can no longer view new orders, so I can no longer use EasyShop. I'm really done with EasyShop! Sorry.

Best regards, Medin

Dear Ofi,

I've been using j2store with your template for five years, and it was excellent, but now it's really annoying and unstable. I need to figure out how to migrate everything to another CMS or e-commerce platform.

Unfortunately, I have to spend a lot of time on it again now.

Thank you for the wonderful support. I hope to use your services again in the future.

Best regards, Medin