BUG : section library + page layouts not available - Forum | JoomShaper
Solved SP Page Builder

BUG : section library + page layouts not available

Asked by Laurent 1 year ago Last activity 1 year ago

Accepted answer

Marked as the solution
Atick Eashrak Shuvo Staff
1 year ago

Good news — we’ve identified the root cause of the issue, thanks to one of our users who provided valuable assistance. The fix will be included in the upcoming update.

In the meantime, please apply the following temporary fix:

Open the file:
/components/com_sppagebuilder/helpers/ajax.php

Then, add the line below at line 22:

use Joomla\Filesystem\File;

This should resolve the issue.

Laurent Asked this
1 year ago

tested and works fine, thanks

12 more replies

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Atick Eashrak Shuvo Staff
1 year ago

Hello Laurent,

Thank you for reporting this issue. Sorry for the inconvenience you're experiencing with the Section Library and Page Layouts.

To help me investigate, would you be willing to grant me temporary administrative access to your site? This will allow me to examine the problem directly.

Before you do, please ensure you've created a full backup of your site as a precaution.

Looking forward to your response.

Best regards

Laurent Asked this
1 year ago

please find credentials inside Hidden Content area.

Jean-Claude Gagné
1 year ago

I can confirm, I'm also experiencing this issue. Pretty sure the issue come with the addon since it hasn't been working for over 2+ weeks now. Can we please know when the next update to fix this will be available?

Atick Eashrak Shuvo Staff
1 year ago

Apologies for the inconvenience. Could you please create a new forum post regarding your issue?

Atick Eashrak Shuvo Staff
1 year ago

Hello Laurent,

Sorry for the inconvenience. Upon checking, both the Section Library and Page Layouts appear to be functioning correctly on my end in your site: https://prnt.sc/M2r9xs2zNfoZ, https://prnt.sc/airBH7MPMkGI

Best regards

Laurent Asked this
1 year ago

now works fine.
but yersterday, was not working, I am not dreaming.
you have an issue from your side it is sure.

Atick Eashrak Shuvo Staff
1 year ago

Thank you for your feedback. It’s possible that the issue you experienced yesterday was due to a temporary network or connectivity problem. I’m glad to hear everything is working fine now. Please don’t hesitate to let us know if you encounter any further difficulties.

Mahmut Manav
1 year ago

Hey,
i am having the same issue. Its the first time having that issue after many many websites done.
seems to be a issue on joomshapers side. please fix.

Atick Eashrak Shuvo Staff
1 year ago

Could you please create a new forum post regarding your issue?

Mahmut Manav
1 year ago

It is still not working for me? Can you guys check. i left my info.
Thanks

Atick Eashrak Shuvo Staff
1 year ago

Apology for the delayed response over the weekend. Upon checking, everything is loading perfectly on my end https://files.fm/u/h8pwk4xupn.

Laurent Asked this
1 year ago

works for me

adsoma
1 year ago · edited

I'm experiencing the same issue—Section Library is not available.

Something seems wrong with the current version (6.0.0). I just updated another website and started having the same problem.

Please help ASAP. I need to make some updates for my clients.

Atick Eashrak Shuvo Staff
1 year ago

Apology for the delayed response over the weekend. Upon checking, everything is loading perfectly on my end https://files.fm/u/g7bycv34cg.

Janosch
1 year ago

I'm experiencing the same issue, too:

— Section Library is not available.
— PageLayouts are not available.

Tested before the update to V 6.0.0: works fine.
Updated PageBuilder to the current version: not working anymore.

Definitely a problem with the Version 6.0.0

Atick Eashrak Shuvo Staff
1 year ago

Apology for the inconvenience.

Please note that especially those who have shared their credentials (except the post author) should be aware that any information added in the hidden content area is visible not only to our support team but also to the original post author. This could pose a security concern.

If the post does not belong to you, kindly remove any sensitive information immediately. I strongly recommend creating your own new post when you need to share confidential details to ensure your data remains secure.

Thank you for your understanding and cooperation.

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