Solved General

order Personal Plan

Asked by Kars Jans 11 months ago Last activity 11 months ago

Hi, i have tried to contact you by mail, Facebook and your contact form 3x now. Still no response. Yesterday I have bought and paid a new Personal Plan. However, this does not show up on my account. Therefor i have no new licence number available. Please inform me how to solve this. Best regards, Kars Jans

Accepted answer

Marked as the solution

Rashida Rahman Staff

11 months ago

Glad to know that and you are always welcome Kars:)

You may accept any answer in order to close the post.

Have a nice day!

8 more replies

Rashida Rahman Staff

11 months ago

Hi there!

Please take my sincere apology for your experience.

Would you please give me your email address associated with JoomShaper account?

Best regards,

Kars Jans Asked this

11 months ago

Hi Rashida, Herewith. Best regards, Kars

Kars Jans Asked this

11 months ago

Not the <1>

Rashida Rahman Staff

11 months ago

Hello Kars Jans,

Thanks for the information. I have reported about it. It will be resolved soon.

Thanks for your patience!

Rashida Rahman Staff

11 months ago

Hello Kars Jans,

Your issue has been solved already.

Kindly do check and let me know.

Thanks!

Kars Jans Asked this

11 months ago · edited

Hi Rashida,

It may be solved, but it looks very weird.

the expire date is still tomorrow.
the green mark that shows progress of days used is fully green, so days at the end?
the text says it's 366 days to go

So i'm not sure it's solved....

Best regards,
Kars

Kars Jans Asked this

11 months ago

Looks to be solved now.... Thank you!
Best regards,
Kars

Rashida Rahman Staff

11 months ago

Thanks for accepting the answer:)