Helix Ultimate update crashes site due to php incompatibility - Forum | JoomShaper
Staff replied Helix Framework

Helix Ultimate update crashes site due to php incompatibility

Asked by PIP - Das Private ist Politisch, das Private ist Prophetisch e.V. 11 months ago Last activity 11 months ago

Hello

I'm running Joomla 5.4 with Helix Ultimate and SP Pagebuilder. Yesterday, the helix ultimate template appeared in updates. So I downloaded the latest version and on importing it, I got the message that php 8.2 is required. The debug page header says this: Attempted to load class "Helper" from namespace "HelixUltimate\Framework\Platform".
Did you forget a "use" statement for another namespace?

Frontend shows a 500 server error. Upgrading to php 8.2 doesn't help, even with the help of my hosting company. Is there any way to fix this or is a rollback the only option?

https://transcripts.ourbirthjourney.org/index.php/component/users/login

2 replies

Atick Eashrak Shuvo Staff

Hello PIP - Das Private ist Politisch, das Private ist Prophetisch e.V.,

Sorry for the inconvenience you're experiencing. Could you please provide your server access details?

Looking forward to your response.

Best regards

Paul Frankowski Senior Staff

If your back-end access still work please share details.

Log in to reply.