Helix Ultimate Update Crashes Site Due To Php Incompatibility - Question | JoomShaper
Black Friday sale is live with flat 50% OFF. Sale ends soon! Grab your deal now!

Helix Ultimate Update Crashes Site Due To Php Incompatibility

PE

PIP - Das Private ist Politisch, das Private ist Prophetisch e.V.

Helix Framework 1 month ago

Hello

I'm running Joomla 5.4 with Helix Ultimate and SP Pagebuilder. Yesterday, the helix ultimate template appeared in updates. So I downloaded the latest version and on importing it, I got the message that php 8.2 is required. The debug page header says this: Attempted to load class "Helper" from namespace "HelixUltimate\Framework\Platform". Did you forget a "use" statement for another namespace?

Frontend shows a 500 server error. Upgrading to php 8.2 doesn't help, even with the help of my hosting company. Is there any way to fix this or is a rollback the only option?

https://transcripts.ourbirthjourney.org/index.php/component/users/login

0
2 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #207527

Hello PIP - Das Private ist Politisch, das Private ist Prophetisch e.V.,

Sorry for the inconvenience you're experiencing. Could you please provide your server access details?

Looking forward to your response.

Best regards

0
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 month ago #207533

If your back-end access still work please share details.

0