Hei,
I have suddenly a problem in a site where an error occurs when opening an article for edit in the frontend. Backend is no problem, works fine.
The site displays a white page containg only this:
There is no "tinymce" asset of a "script" type in the registry.
https://drive.google.com/file/d/1zyPL_pm6dXDAw48nW6ApIHLmc4Lztl6k/view?usp=drive_link
I saw that you had previous questions on a similar matter, did you find a solution?
Best rgds,
Jan Korshavn
Hello Jan,
Sorry for the inconvenience and the delayed response over the weekend. We experienced an issue with the Helix Ultimate plugin. I've already informed the development team, and a fix will be included in the upcoming update.
I have applied a fix to your site. We appreciate your patience and understanding. If the issue still persists, please let me know and I will investigate further.
Best regards
Hi again,
Seems that I have the same issue on yet another site; https://dshvaler.no where the front end editing displays the same error.
Could you assist me?
Best regds,
Jan K
Hi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
Super! Backup is ok, the admin credentials posted as "Hidden Content".
Looking forward to your response and a possible fix.
Best rgds,
JanK
I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?
Looking forward to your response.
Best regards
Works fine! Sure hope that a fix for this will be published soon..
Best rgds,
JanK
Hello Jan,
Sorry for the inconvenience you're experiencing with TinyMCE in frontend editing. Could you please check if the issue is resolved now?
Looking forward to your response.
Best regards
Hi Atick,
Now it's working as normal. SUPER!
Could you give me a breef info about the problem and how you solved it?
Best regards,
JanK
Having the same issue.
Me too, multiple sites
I also have this problem on kpmalver.dk - is there a workaround or update?
Hello,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.
We are aware of the issue, and a fix is already in progress. An update addressing this problem will be released within this week.
We truly appreciate your patience and understanding while we work to resolve it.
Can you help me please, I have the same issue with a UK Organisations website and we need this to work as currently it does not, can someone help ASAP
Please update your Helix Ultimate framework to the latest version, as this should resolve the issue. Before performing the update, please make sure to take a full site backup. If the problem persists after updating, kindly create a new forum post with the details of your issue so we can assist you further.
Hi, I've run the updates, but now my system sais it doesn't have the framework. Can I donload and install it from somewhere (can't find it in my download section)?
With kind regards,
Rachel Walraven
Please download the latest version from the following link: https://www.joomshaper.com/downloads/template/helixultimate and proceed to install it through the Joomla Extension Installer.
