System Editor Issue - No Toolbar TinyMCE Default Editor - Question | JoomShaper
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System Editor Issue - No Toolbar TinyMCE Default Editor

JG

James Gravert

SP Page Builder 5 months ago

Joomla 5.3.0 when I open up the System Editor when editing a text block the header where the buttons for the editor would be is missing. If I reload the frame it's open in then it shows up.

Using Firefox browser. It also does it on Chrome. I'm attaching a link in the Hidden Content section.

It is a new site so I don't have any other plugins installed but the ones from Joomshaper. The golbal default editor is TinyMCE.

EDIT: FYI, For kicks I loaded the free JCE Editor just to see if it also has the issue. It doesn't, the tools pull up immeditally for JCE, just to verify I switched back to TinyMCE and the same issue is there with it. So for all intents and purposes it could very well be an issue on the TinyMCE side of things.

Maybe it doens't load fast enough for SP Page Builder...

I'll play around with JCE, if you know a way I can fix the TinyMCE I would appreaciate it.

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3 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 months ago #192417

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

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JG
James Gravert
Accepted Answer
5 months ago #192512

Hello,

Ok, backup made (had to load Akeeba Backup so it wan't installed before now).

Site credentials in hidden content.

Thank you.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 months ago #192583

We have identified the issue and hope to have it resolved soon. Thank you for your understanding.

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