Issue with new installed Onepage Template - Forum | JoomShaper
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Issue with new installed Onepage Template

Asked by Tobias König 11 months ago Last activity 11 months ago

Hi, i have an already existing website using the helix ultimate template. Now i tried to change to the onepage template. After installation i tried to go to "Site template style" and "Template Options" to configure the template but at this point i only got the Helix menue on the left and the page only shows following error code:

Failed opening required '/www/htdocs/"website directory"/layouts/joomla/content/blog/author_info.php' (include_path='.:/usr/share/php:..')

did i miss something while installing?

Best Regards, Tobias

2 replies

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Tobias König Asked this
11 months ago

Sometimes i also got following code: Failed opening required '/www/htdocs/"website directory"/layouts/chromes/sp_xhtml.php' (include_path='.:/usr/share/php:..')

Atick Eashrak Shuvo Staff
11 months ago

Hello Tobias,

Thank you for bringing this to our attention. Sorry for the inconvenience you're experiencing with the new OnePage template.

To help resolve this issue efficiently, could you please grant us temporary administrative access to your site? This will allow us to investigate the problem directly.

Before providing credentials, we highly recommend creating a complete backup of your site to ensure data security.

Looking forward to your response.

Best regards

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