Issue With New Installed Onepage Template
Tobias König
Hi, i have an already existing website using the helix ultimate template. Now i tried to change to the onepage template. After installation i tried to go to "Site template style" and "Template Options" to configure the template but at this point i only got the Helix menue on the left and the page only shows following error code:
Failed opening required '/www/htdocs/"website directory"/layouts/joomla/content/blog/author_info.php' (include_path='.:/usr/share/php:..')
did i miss something while installing?
Best Regards, Tobias
Tobias König
Accepted AnswerSometimes i also got following code: Failed opening required '/www/htdocs/"website directory"/layouts/chromes/sp_xhtml.php' (include_path='.:/usr/share/php:..')
Atick Eashrak Shuvo
Accepted AnswerHello Tobias,
Thank you for bringing this to our attention. Sorry for the inconvenience you're experiencing with the new OnePage template.
To help resolve this issue efficiently, could you please grant us temporary administrative access to your site? This will allow us to investigate the problem directly.
Before providing credentials, we highly recommend creating a complete backup of your site to ensure data security.
Looking forward to your response.
Best regards