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Easystore - An error has occurred. Joomla\Filesystem\File::copy: Cannot find or read file

Asked by NiroC 10 months ago Last activity 10 months ago

Easystore, not allowing to export products.. gettine below error

An error has occurred.
0 Joomla\Filesystem\File::copy: Cannot find or read file: [ROOT]/f

Accepted answer

Marked as the solution
Ziaul Kabir Staff
10 months ago

The issue you mentioned was actually caused by an incorrect file format that was uploaded earlier.
For product ID 56, an image was uploaded with the wrong extension — .webp.png instead of a valid format like .webp or .png.

Please check now, I have fixed it.

Thanks

1 more reply

Ziaul Kabir Staff
10 months ago

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

NiroC Asked this
10 months ago

pls use below credentials

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