Templates - Forum | JoomShaper
Staff replied Templates

Templates

Asked by Thomas 10 months ago Last activity 10 months ago

Hello dear Joomshaper team,

unfortunately, after activating your templates under Joomla 6.1.2, I keep getting error messages. For onepage_template, it says: Class "JFactory" not found, and for pitech_template, it says: Attempted to load class "JFactory" from the global namespace.

Did you forget a "use" statement? and $doc = JFactory::getDocument();

What's going wrong?

4 replies

Toufiq Senior Staff

Hi there,

Thank you for reaching out. To check the issue from our end, please create a staging site and share its login credentials with us. Make sure you provide only the staging site details, not the live site access. This is important because if any issue occurs while we’re working, it will affect only the staging site, not the live one. We want to maintain full transparency between the user and our support team.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Paul Frankowski Senior Staff

Hi Thomas,

  1. From where you have Joomla 6.1.2 ?? The last offcial & stable version is Joomla 6.0.1.
  2. Please also share full template name.
Thomas Asked this

Sorry, of course 6.0.1, I accidentally specified the PageBuilder version.

Paul Frankowski Senior Staff
10 months ago · edited

I thought you're from the future :) info_3586_2025.jpg


Yes, we need access anyway - if that template belongs to Us.

Log in to reply.