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Offcanvas menu not works in homepage new templates

Asked by gemmajoom 9 months ago Last activity 9 months ago

Offcanvas menu not works.
It is visible but do not open when clicked.
The problem only occurs on the homepages; it works on other pages.
If I change the template (for example Dentro template) it works.

Check on your smartphone, not through the browser inspect, because the problem doesn't occur there.
I should note that I've encountered the problem on several smartphones.

This happens to me on two different sites:

Accepted answer

Marked as the solution
Paul Frankowski Senior Staff

so maybe those addons covers [=] icon.

3 more replies

Ziaul Kabir Staff

Hello,

Thanks for reaching out to us.

I opened your both sites on my phone, I see offcanvas is open and clickble.

Screenhsot:

  1. https://prnt.sc/rrlIgSjzsAT6
  2. https://prnt.sc/enFPnzd59Q9E

Thanks

gemmajoom Asked this

However, from my devices the menu is not clickable.

I think it depends on the SPPB add-ons: in the mobile version, I removed three rows of add-ons, leaving only one, and now the mobile menu icon is active and working. But it's a temporary solution; the problem should be resolved.

https://files.fm/u/4ub2266dpr

Paul Frankowski Senior Staff
gemmajoom Asked this

The second site already has helixultimate_template_v2.2.2.
I reinstalled your package, but the problem persists.

I think it depends on the SPPB add-ons: in the mobile version, I removed three rows of add-ons, leaving only one, and now the mobile menu icon is active and working.
But it's a temporary solution; the problem should be resolved.

https://files.fm/u/4ub2266dpr

Paul Frankowski Senior Staff

Those addons from Mobile Menu or from where?

gemmajoom Asked this

homepage

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