Helix Ultimate: Offcanvas Menu No Longer Works After Updating V2.1.3 To V2.1.3 - Question | JoomShaper
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Helix Ultimate: Offcanvas Menu No Longer Works After Updating V2.1.3 To V2.1.3

PH

Peter Hunkeler

Helix Framework 4 months ago

I run a Joomla 5.3.2 website using Helix Ultimate 2.1.2 and SP Page Builder 5.5.7

After updating Helix Ultimate from 2.1.2 to 2.1.3, the offcanvas menu no longer works. Tapping at the 3-bar-icon, the menu appears but none of the menu items work anymore. Tapping on any one of the just closes the menu. The menu items don't seem to be links anymore.

I have backed out the change, and am at 2.1.2 again. Everything is fine.

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5 Answers
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 4 months ago #198950

Hi,

Thanks for reaching out and sorry for your issue. Could you please reinstall the template then clear your Joomla and browser cache? It should work after that.

-Regards.

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PH
Peter Hunkeler
Accepted Answer
4 months ago #198953

Well, it is a productive site, mostly accessed via smartphones. I cannot possibly ask people to clear the cache; simply have no idea who they are.

What is the problem? Is there no workaround that I can apply to the server side, and thus avoid the need to clear the caches?

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 4 months ago #199061

Hi

I have already informed our team about it. They said, it will be fixed by next update.

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PH
Peter Hunkeler
Accepted Answer
4 months ago #199066

Hi Thanks for repoting this. I'll leave the question open till I have testet the next release.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 4 months ago #199070

Ok sure.

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