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Components-Easystore-Collections-Create New Collection-Error Page

Asked by Jeff Geisler 8 months ago Last activity 8 months ago

Hello, I have been trying to link my products to my pages using collections on Easystore and I get a "Sorry, there was a problem we could not recover from." Red Screen.
Process I am using to get there......Components->Easystore->Collections->Create New Collection->Error Page

Accepted answer

Marked as the solution
Atick Eashrak Shuvo Staff
8 months ago

Please follow this documentation https://www.joomshaper.com/documentation/easystore/collections

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Atick Eashrak Shuvo Staff
8 months ago

Hi there,

Thank you for bringing this to our attention, and please accept my sincere apologies for the delayed response due to the weekend.

To assist you more effectively, I kindly request temporary administrative access to your site. This will allow me to investigate the issue thoroughly and work toward a resolution as quickly as possible.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure that all data remains secure.

I appreciate your understanding and look forward to your response.

Best regards

Jeff Geisler Asked this
8 months ago

Ok thank you. Please see attached login.

Atick Eashrak Shuvo Staff
8 months ago

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

Jeff Geisler Asked this
8 months ago

Yes thank you it works now.

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