Hi there,

Thank you for bringing this to our attention, and please accept my sincere apologies for the delayed response due to the weekend.

To assist you more effectively, I kindly request temporary administrative access to your site. This will allow me to investigate the issue thoroughly and work toward a resolution as quickly as possible.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure that all data remains secure.

I appreciate your understanding and look forward to your response.

Best regards

Ok thank you. Please see attached login.

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards