Awaiting an answer Templates

Update-Upgrade issue with backwards compability plugin

Asked by GrafiekCC 8 months ago Last activity 7 months ago

Hi there,
I bought the Kidzy template.
Installed without any new extensions, so it's still fresh.
It runs yet on 5.4.2.
PHP is 8.3.29. But also the same issue with 8.2 and 8.1. But is it all suitable with PHP 8.4 yet?
SP Page Builder is 6.2.2.
Kidzy template 3.0.2. (notification = up-to-date).
Helix 3.0.5.
But as soon as I disable the backwards compatibility plugin, the frontend crashes. The red screen displays the message: "Sorry, there was a problem we could not recover from."
The server returned a "500 - Whoops, looks like something went wrong."
That's bad because it means it can't be upgraded to Joomla 6. Never.
Updating from 5.4.1 to 5.4.2 also caused problems with the language file. But I was be able to fix that.
I think there's still old code in various files (and the template) from the old Joomla 4 that hasn't been updated correctly and properly. Last update October 2024!
Please help how to fix this!?

Regards,
Erik

60 replies

Atick Eashrak Shuvo Staff

8 months ago

Hello Erik,

Thank you for taking the time to share such a detailed report, and we sincerely apologize for the inconvenience you’ve experienced.

We understand your concern regarding the dependency on the Backward Compatibility plugin and how this impacts future upgrades. At this time, we can confirm that we are able to provide a fix to ensure proper functionality on Joomla 5, including resolving the issue that occurs when disabling the Backward Compatibility plugin.

However, we would like to clarify an important point regarding future compatibility. Kidzy is built on the Helix 3 framework, and at present, we do not have plans to update Helix 3–based templates for Joomla 6. As a result, Kidzy is most likely not going to receive a Joomla 6–specific update.

We understand that this may be disappointing, especially when planning for long-term upgrades. Your feedback is valuable and highlights important considerations for future framework and template development.

If you would like, we are happy to assist you with the Joomla 5 fix .
Thank you for your understanding and patience.

Kind regards

GrafiekCC Asked this

8 months ago

Hello Atick,
Thanks for you honest answer.
In my opnion -a template like this one with a high amount of buyers/users- earns it to make it for a long time use and so suitable with Joomla 6 (and even higher). Especialy when it is made with sp page builder.
And in y opnion it is good to should mention it in the specifications so that people can take it into consideration before buying.

It would also be good to rebuild (such) a template for Joomla 5-6. Not having to constantly update and adapt from 3 to 4 and beyond, because sooner or later you'll run into problems. To be honest, I also expect that from a company like JoomShaper...

And yes, I would like to have the fix and/or be informed on how to do it.

Regards,
Erik

GrafiekCC Asked this

8 months ago

Hello,
I am waiting for the Joomla5 fix you mentioned. And how to use it.
Thanks in forward.
Regards,
Erik

Atick Eashrak Shuvo Staff

8 months ago

Hello There,

Apologies for the inconvenience and for the delayed response over the weekend.

You will find the template in the Hidden Content area. Please install it via the Joomla Extension Installer. Before proceeding, we strongly recommend taking a full site backup to avoid any potential issues.

Please note that although the template may work on Joomla 5 without the Backward Compatibility plugin enabled, but it is not compatible with Joomla 6.

We appreciate your patience and understanding.
Best regards

GrafiekCC Asked this

8 months ago

Hello,

I insalled the fix.
But frontend is crashed (again). With Class "JText" not found' issue.
So still old codes and wrong rules in use.
Backend is working.
After the fix; Backward plugin is version 5.0.0 (J6 is 5.4.0), kidzy template is version 3.0.2.
So what to do..?

Atick Eashrak Shuvo Staff

8 months ago

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

GrafiekCC Asked this

8 months ago

Hello,
in the hidden content.

Atick Eashrak Shuvo Staff

8 months ago

Please recheck the credentials you have provided

GrafiekCC Asked this

8 months ago

I made a mistake, sorry.
New in hidden content.

Atick Eashrak Shuvo Staff

8 months ago

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

GrafiekCC Asked this

8 months ago

Hi,
I don't understand yet.
I give you just the (new) crendentials to enter the backend.
Or do you need else?
Regards.

Atick Eashrak Shuvo Staff

8 months ago

Sorry my mistake. please check your site now

GrafiekCC Asked this

8 months ago

Hi,
Yes, frontend works!
What have you done, or what was my mistake?
Regards

Atick Eashrak Shuvo Staff

8 months ago

I have just re install the SP Page builder latest version which fixed the issue.

GrafiekCC Asked this

8 months ago

So the newest version is also included the fix. Nice, it works.
Thanks!!
So, we can say, for all the buyers;
If the template use (build on) the Helix 3 Framework, it is old and will not/never work with Jooma 6. Jooma 5 is the latest to work with.
If the template use Helix Ultimate, for now it works with, Joomal 4, 5 and 6.
Best regards

Atick Eashrak Shuvo Staff

8 months ago

Hi ,

Thank you for the confirmation—glad to hear the latest update resolved the issue and everything is working as expected.

Yes, your understanding is correct:

Templates built on the legacy Helix 3 framework are no longer maintained and are not compatible with Joomla 6. Joomla 5 is the last supported major version for Helix 3–based templates.

Templates built on Helix Ultimate are actively maintained and currently compatible with Joomla 4, Joomla 5, and Joomla 6.

We always recommend using Helix Ultimate–based templates for new projects to ensure forward compatibility with future Joomla releases.

If you need any assistance with migration or template recommendations, feel free to let us know.

Please marked the issue as solved

Best regards

GrafiekCC Asked this

8 months ago

Okay, clear. Is -i think- a good idea to mention that at the information for each template. In my case, if i know that before i did not buy that template. You understand, i hope.

Jus one more thing i see yet: A module, position bottom, with the text generator (wysiwyg), if i made a hyperlink there is no link in the frontend. Everything seems allright in the backend. There is text but no link.
If i make a menu item in the bottom the links are working well. You will see and can check.

Atick Eashrak Shuvo Staff

8 months ago

Please share a screen recording of the issue

GrafiekCC Asked this

8 months ago

info in hidden

Atick Eashrak Shuvo Staff

8 months ago

Hi Erik,

Thank you for sharing the details and source code. I have reviewed the footer section of your site.

Dynamic Year ({year}) not working:
- The {year} placeholder is present in the code but is not being rendered dynamically on the frontend. Normally, this token works when processed by the template’s system. Since it is added via a Custom HTML module, the editor treats it as plain text, which is why the current year is not displayed automatically.
Hyperlinks under Copyright:
- Please check if the issue resolve or not.

Best regards

GrafiekCC Asked this

8 months ago

Hi,
Thanks for quick answer!!!
1-Annoying that that has changed. Means that I will have to do that myself every year from now on. Isn't there another way to have it done automatically? Or is there perhaps a plugin for it?
2-YESSS! what did you do or what did i wrong??? I spent a lot of time on it, almost went crazy because of it...
Regards, Erik

Atick Eashrak Shuvo Staff

8 months ago

Hi Erik,

Thank you for your reply.

Regarding the dynamic year, unfortunately, I am not able to provide a solution for automating it within the Custom HTML module.
About the links in the footer, the issue was caused by an image in your footer overlapping with the text, which prevented the hyperlinks from being clickable.

Best regards

GrafiekCC Asked this

8 months ago

Hi,
1-Unfortunately. There is/was a plug, but it works up to J3.
2-Oh, then I don't know where that image came from.

Atick Eashrak Shuvo Staff

8 months ago

The image is from the template it self

GrafiekCC Asked this

8 months ago

Okay. Clear. Thanks for all!!

Atick Eashrak Shuvo Staff

8 months ago

Please marked the issue as solved

GrafiekCC Asked this

8 months ago

Hi, sorry, one more thing.
At home there is a big gap between menu-logo and the first item. I do have a printscreen but to insert an image is not possible in this editor yet.
Its is from the beginning, only at laptop
Also the logo is also cut off at the bottom and displayed very small.
I tried but cannot fix that issue.
Thanks, Erik

Atick Eashrak Shuvo Staff

8 months ago

Please share screenshot of the issues

GrafiekCC Asked this

8 months ago

Thats not working in this editor, i told. Not possible to create link, insert or make code.
test youreself at mobile portrait.

Atick Eashrak Shuvo Staff

8 months ago

Use https://files.fm/ to share screenshot

GrafiekCC Asked this

8 months ago

i just did. see link in hidden.

Atick Eashrak Shuvo Staff

8 months ago

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

GrafiekCC Asked this

8 months ago

Hello,
That gap is okay now.
But the logo issue is still there. The logo is cut off at the bottom in portrait mode; in landscape mode, it's fine. But in both cases, it is served small.
Thanks, Erik

Atick Eashrak Shuvo Staff

8 months ago

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

GrafiekCC Asked this

8 months ago · edited

Hello,
Yes now the complete logo is showing!
But why so small? A little bit more large (approx 150%) will be better, agree?

GrafiekCC Asked this

8 months ago

Hi there,
You see my answer from the 10th?

Atick Eashrak Shuvo Staff

8 months ago · edited

We apologize for the delayed response due to the recent national election holiday. Regarding the logo size on mobile devices, the template you are using is designed this way, which is why the logo appears smaller.

GrafiekCC Asked this

8 months ago

Hi, i did not know that election holiday. No problem.
I understand it's in the template, but is there a way to show logo in a bigger format? I tried everything with css, but did not work out.
Regards.

Atick Eashrak Shuvo Staff

8 months ago

Check now

GrafiekCC Asked this

8 months ago

Superb! Fantastic!
Maybe you can tell what did to reach that out. Also that issue with the big gap. So i can do more myself
Thanks

Atick Eashrak Shuvo Staff

8 months ago

I have added the following CSS code to your Template Options -> Custom Code -> Custom CSS



@media only screen and (max-width: 768px) {
    #sp-header {
        height: 100px;
    }
    #sp-header-sticky-wrapper {
        top: 10px;
    }
    #sp-header .logo img {
        width: 130px;
    }
    #sp-header #sp-logo {
        height: 110px;
    }
    #offcanvas-toggler > i{
        top: 18px;
        position: relative;
    }
}

GrafiekCC Asked this

8 months ago

And, in case of update sp page builder and/or template this will the same. There is no code that will be overwrite!?

Atick Eashrak Shuvo Staff

8 months ago

Thank you for your question.

Please rest assured that the changes were made in the Custom CSS section. Updates to SP Page Builder and/or the template will not overwrite any custom CSS added there. Your modifications will remain intact after future updates.

GrafiekCC Asked this

8 months ago

Okay. Nice! I tried a lot of things, but you are the man:)

Atick Eashrak Shuvo Staff

8 months ago

Please marked the issue as solved

GrafiekCC Asked this

7 months ago

Hi,

There was an answer (by email) but i did not see it in this ticket.
It's a new item yet:
I see now the following at the frontend.
It is beside helix 3 framework. It must work also.
The off-canvas menu isn't visible on the frontend.
The off-canvas module has been published. At a smaller width of approximately 990 pixels, the regular menu disappears. I notice it's there, but it's a very, very narrow bar that you can hover over. Clicking on it does display the off-canvas menu and it works. I tried several things. Removing all custom CSS doesn't fix it. How can I fix this?
Thanks in advance. Regards

Atick Eashrak Shuvo Staff

7 months ago

Apologies for the delayed response.

Please note that replies sent via email will not appear in forum thread. Kindly post your responses directly here so we can track and assist you properly.

Regarding the off-canvas menu issue, could you please confirm whether the problem is still occurring?

We look forward to your update.

Kind regard

GrafiekCC Asked this

7 months ago

Hi Atick,
It still persist.
The off-canvas menu isn't visible on the frontend at mobile screens (smaller at width of 990 px) when the normal text menu disappears. I notice (by expensiontool) it's there, but it's a very, very narrow bar that you can hover over. Clicking on it does display the off-canvas menu and it works. I tried several things. Removing all custom CSS doesn't fix it. How to fix this?
Thanks in advance. Regards

Atick Eashrak Shuvo Staff

7 months ago

Could you please clear your browser cache and check again. From my end it is showing currently

GrafiekCC Asked this

7 months ago

i cannot empty my browsercache on iphone now because i need it. but everything i change is being implemented only not hamburger menu. For the time being i made a text menu wich only will diplayed at small screens.
take care you have to see it on live site now, what you use is the old test one. in hidden is the just url.
i thinks it is happened after change the white gap above the hero (movie) section.

Atick Eashrak Shuvo Staff

7 months ago

Check the hidden content area

GrafiekCC Asked this

7 months ago

I did, but unfortanality it does not work.

Atick Eashrak Shuvo Staff

7 months ago

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

GrafiekCC Asked this

7 months ago

In hidden section

Atick Eashrak Shuvo Staff

7 months ago

Please clear your browser cache and check

GrafiekCC Asked this

7 months ago

Hi, the hamburgen menu is displaying at small screen. But to open it there is the screenwarning 'Please publish modules in offcanvas position'. After enabling the module 'off canvas menu' at off-canvas position, the menu is showing. But also the menu in the head (directly under logo position). We have to switch off that. I have made earlier in the templatestyle lay-out a new row. now that one can deleted. I don't anymore because a tried a lot of things

Atick Eashrak Shuvo Staff

7 months ago

Check now

GrafiekCC Asked this

7 months ago

YES! It works fine.
I am interested how you fixed it.
Thanks!

Atick Eashrak Shuvo Staff

7 months ago

You have added a new position in the template layout builder, I just remove it

GrafiekCC Asked this

7 months ago

Oh yes, that was the temporary one. Nice, great job. Thanks!