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Atick Eashrak Shuvo Staff

7 months ago

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Joon Asked this

7 months ago

Thank you!

Atick Eashrak Shuvo Staff

7 months ago

Please check the hidden content area

Joon Asked this

7 months ago

Hi Atick, I just logged in without issue with the shared credentials.

Atick Eashrak Shuvo Staff

7 months ago

Please accept my apologies for the delayed response.

To investigate the issue thoroughly, may I take a full backup of your website so I can replicate the environment and analyze the problem on my local machine? This will allow me to diagnose the root cause more accurately and provide a reliable solution.

I look forward to your confirmation.

Kind regards

Atick Eashrak Shuvo Staff

7 months ago

Please accept my apologies for the delayed response.

To investigate the issue thoroughly, may I take a full backup of your website so I can replicate the environment and analyze the problem on my local machine? This will allow me to diagnose the root cause more accurately and provide a reliable solution.

I look forward to your confirmation.

Kind regards

Joon Asked this

7 months ago · edited

Thank you, Atick, I will get back to you on this.

Joon Asked this

7 months ago

Hi Atick,

For security and privacy reasons, I prefer not to provide a full backup of the live site. However, you are welcome to perform any code changes and tests directly on the "new." subdomain (the dev environment), as it is not the production site and can be modified freely if needed. This should allow you to fully investigate the problem without affecting the live website.

Thank you for understanding and please let me know if you need anything from my part.

Atick Eashrak Shuvo Staff

7 months ago

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

Joon Asked this

7 months ago

Thank you, Atick! Yes, the issue seems resolved :).

Please share how you fixed it, so that we can apply the same on the production site.

13 replies