Hi,
In case of Finion template; after update from joomla 5.4.1 to 5.4.2 there is the red error 500 screen. Not possible to reach backend. frontend is okay.
Php 8.3.30. SP page builder 6.2.3. helix ultimate 2.2.4. Finion template V 2.1.1. Plugins are up-to-date.
I cannot find out what the issue is. tried several things and place backup. The lates thing in my thoughts is template issue (with maybe old code).
Please help. Thanks in advance
Regards, Erik
Please marked the issue as solved
Hi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
Hello,
In hidden content.
Regards.
Can I update your site to check the issue?
Hi,
Yes, you can!
The site updated without any issue. Please check
Yes, i see. I realy don't know why it works now. Maybe that i first (normaly) has updated helix and page builder and other plugins before update to j5.4.2. But i updated all plugins and it all works fine now. Thanks for help!
Solved
