Hello
I have installed SP Page Builer 6.3.0 on Joomla 5.4.3 and I have the problem, that I could not edit an article with SP Page Builer. If i click on the Button I get an error: "Save the article first for getting the editor!"
I have tried to reinstall all. Integrations are activated. Also save&close and reopening it again was also unsuccessful.
On an existing page, i can change with SP-Page-Builder.
what can i do?
rg Hansi
Apologies for the inconvenience and for the delayed response over the weekend.
It appears that the issue is being caused by the RC Gallery extension. I have temporarily disabled it along with its related plugins to prevent further problems. For a permanent resolution, please contact the extension provider and request their assistance.
We appreciate your patience and understanding. Please let us know if you need any further help.
Hello Hansi,
Thank you for your message.
First of all, please accept our apologies for any inconvenience this may have caused.
What you are experiencing is expected behavior. When selecting SP Page Builder as the editor for an article for the first time in SP Page Builder on Joomla!, the article must be saved once before the SP Page Builder interface can be initialized.
This initial save allows the system to generate the required data structure and link the article properly with the SP Page Builder editor. After saving the article for the first time, you should be able to click the SP Page Builder button and access the builder without further issues.
We appreciate your understanding. If the issue persists even after saving the article first, please let us know and we will be happy to investigate further.
Kind regards
This i tried. Create a new article -> save the article -> Button "SP Page Builder". Same Problem
on an old existing page I don't have any problems
I have tried: https://www.joomshaper.com/forum/question/29441
Hi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
Yes of course. I will send you the information in hidden content.
please check the hidden content area
Please see hidden content
Please provide super user access
Access granted as super user!
Would it be possible for me to take a full backup of your site so I can replicate the issue and investigate it on my local environment?
Please let me know if you are comfortable sharing the backup. I look forward to your response.
I also have the problem in my testenvironment. I will prepare a backup for you. where can i uploade the files?
https://files.fm/
uploaded. link see hidden content
Hello!
thank you for help. I found the problem. it is "Editor Button Addon for RC Justified Gallery"
