hi,
on sp page builder latest version, light box image popup does not work on image addon.
I get these errors : https://prnt.sc/Scv5AJL4sxu8
see Hidden Content area for details / url
thanks
L.
Solved
SP Page Builder
Bug sp page builder / jce ?
Asked by Laurent
6 months ago
Last activity 6 months ago
Accepted answer
Marked as the solution
Atick Eashrak Shuvo Staff
Hi,
Thank you for reaching out, and I sincerely apologize for the inconvenience caused.
I’ve carefully reviewed the issue on your site. It appears that the problem is not related to SP Page Builder itself. Instead, the root cause was your JSpeed plugin configuration. Specifically, jQuery was excluded in the plugin settings, which prevented it from loading properly. Since the lightbox functionality in the Image Addon relies on jQuery, this caused the popup to fail.
I have adjusted the JSpeed settings by removing the exclusion for jQuery, and this has resolved the issue. The lightbox popup should now function as expected.
Best regards
Laurent Asked this
thanks for your feedback.
this is weird because when an item is excluded from Jspeed, this means it's exclude from the cache so this is not supposed to be an issue (as it's excluded).
I did a test on another website and works fine with Jquery excluded from Jspeed.
So why does not work here?
6 more replies
Mehtaz Afsana Borsha Staff
Hi
Thanks for contacting us and sorry for your issue. I will inform our team about it and add it to our bug list.
-Regards.
Mehtaz Afsana Borsha Staff
Hi
Thanks for contacting us and sorry for your issue. I will inform our team about it and add it to our bug list.
-Regards.
Laurent Asked this
this is very urgent, more or less all our production websites are impacted.
image addon is one of the most addon used, so please be reactive.
Mehtaz Afsana Borsha Staff
Ok I will inform our team as a higher priority so that it will be solved very soon.
Mehtaz Afsana Borsha Staff
Hi
Could you please keep a full site backup and give me your super admin access? So that we can check.
Laurent Asked this
ok done, see Hidden Content area for credentials.
for info, I have tried to completely disable JCE extension, plugin etc..and bug is the same on image addon.
Mehtaz Afsana Borsha Staff
Hi
I will forward it to our DEV team so that they can check it.
Laurent Asked this
yes please, this is very urgent, we have several complaints from customers because their production websites are impacted.
Atick Eashrak Shuvo Staff
Hi,
Thank you for your feedback, and I apologize for the inconvenience.
To be honest, I have not personally worked with the JSpeed plugin before, and I was unable to find detailed or authoritative documentation from the developer regarding this specific behavior. The only relevant information I could find is here
Based on that, my understanding is that excluding a file may completely remove it from optimization processes, rather than simply excluding it from caching. However, I may be mistaken in this interpretation.
If that is the case, excluding jQuery in this manner could impact not only SP Page Builder but any extension that relies on jQuery, which might explain the issue you are experiencing.
Since this behavior appears to be controlled by the JSpeed plugin itself, I would recommend reaching out to the extension’s developer for clarification on how their exclusion feature is intended to work.
We appreciate your patience and understanding.
Best regards
Laurent Asked this
OK I will see
thanks
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