updating sp page builder to 6.6.2 - Forum | JoomShaper
Solved SP Page Builder

updating sp page builder to 6.6.2

Asked by jean-luc herrouin 3 months ago Last activity 3 months ago

After update, lost the entire website : not finding the "builder" directory below
public_html/components/com_sppagebuilder
how to solve this issue, the only way to access is via cpanel.
regards

Accepted answer

Marked as the solution
Ziaul Kabir Staff
3 months ago

Hello,

There was a missing folder at:

JRoot/components/com_sppagebuilder/builder

I have uploaded it, and the issue has now been resolved.

Thanks,

jean-luc herrouin Asked this
3 months ago

Thank you very much
that's great. And bravo about reactivity.
best regards
jluc

Do you have information why this folder was (could be) missing?
Are we sure there is no other miss with that update.
Have a nice day
regards

Ziaul Kabir Staff
3 months ago

Maybe this is caused by the Quickstart (QS) installation. Sometimes this happens with Quickstart setups. If you install the latest version, it should not create these issues or break anything.

Thanks.

2 more replies

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Ziaul Kabir Staff
3 months ago

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

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