Updating Sp Page Builder To 6.6.2
JH
jean-luc herrouin
After update, lost the entire website : not finding the "builder" directory below public_html/components/com_sppagebuilder how to solve this issue, the only way to access is via cpanel. regards
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Ziaul Kabir
Accepted AnswerHello,
There was a missing folder at:
JRoot/components/com_sppagebuilder/builder
I have uploaded it, and the issue has now been resolved.
Thanks,
JH
jean-luc herrouin
Accepted AnswerThank you very much that's great. And bravo about reactivity. best regards jluc
Do you have information why this folder was (could be) missing? Are we sure there is no other miss with that update. Have a nice day regards
Ziaul Kabir
Accepted AnswerHello,
Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.
Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!
Best regards,
JH
jean-luc herrouin
Accepted Answerhello thanks for your reply. The admin access in the hidden content https://protectionpollinisateurs.fr/administrator/index.php However you should be refused because the index.php does not pass. I am looking for restoring the latest backup. But i can wait till you have a look. the backend access https://gecko.o2switch.net:2083 regards jluc