I get this error now.
Undefined property: stdClass::$menualign in /home/**/public_html/plugins/system/helixultimate/src/Core/Classes/HelixultimateMenu.php on line 476
When I update Helix it crashes my menu.
What can I do?
Website is private.
Solved
Helix Framework
Can't update Helix it crashes my menu
Accepted answer
Marked as the solution
Toufiq Senior Staff
Please check now. I have disabled this menu which is published inside the menu position.
5 more replies
Toufiq Senior Staff
Hi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.
I appreciate your cooperation and will ensure to get back to you as soon as possible.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Joe Lockhart Asked this
In the hidden, thank you!
I have a few sites with this issue.
Joe
Toufiq Senior Staff
Log in your database and find out the menu table. Open your home menu then follow the screenshot.
Joe Lockhart Asked this
Looks like that solved the issue can I now update all extentions?
Toufiq Senior Staff
It depends your extension is compatible with the Joomla6 or not.
Joe Lockhart Asked this
Thank you!! It was page builder so it was fine.
I have a second site with a menu issue. I've even tried to uninstall and reinstall helix.
Can you have a look please.
Info in hidden.
Thank you again!
Toufiq Senior Staff
Please check the screenshot.
Joe Lockhart Asked this
That worked on that site thank you!
Can you fix this site.
Toufiq Senior Staff
Please provide me database access & https://prnt.sc/f_11p0Q4TpnO
Joe Lockhart Asked this
How do I provide you with database access? I've never done that before.
Thank you
Joe
Toufiq Senior Staff
Please check the hidden content.
Joe Lockhart Asked this
I understand that but I can't give you access to the database since I'd have to give you access to my cPanel and I can't do that. The only PW is for all of the WHM not just the single account.
Any why you can tell me what to look for?
Joe
Toufiq Senior Staff
Please watch the video.
https://drive.google.com/file/u/2/d/1v2R-eARoKrr73OvFMMVA0E3IVdAN7ReM/view
Joe Lockhart Asked this
I searched all of my databases for that site and that code isn't there. Any other ideas?
Thank you!
Joe
Toufiq Senior Staff
That's why i need your site login credential to check the issue. You can create an staging site to check the issue.
Joe Lockhart Asked this
Site login is here, thank you!
Joe Lockhart Asked this
I tried that before but I guess I was seeing he cache site and not live.
This is great thank you so much!
Joe
Joe Lockhart Asked this
Try this.
In Hidden.
Joe Lockhart Asked this
I also found another site with no menu at all.
I'll post the details in the hidden.
Thank you!
Jürgen J. Fischer
Hi Joe
i have the same issue, since update I have 5 joomla-sites, where Menu is not working.
I also opened a tickete here, but didnt get help.
Toufiq Senior Staff
@Jürgen J. Fischer Can you provide me site login access to check the issue? Thanks
Toufiq Senior Staff
@Joe Lockhart Please check now. Thanks
Jürgen J. Fischer
Hi, I had more sites with problems in menu (mostly active-menu-item) after update helix and sp pagebuilder.
On all this pages we found not allowed template-stiles,
for example:
tmpl_nrnkys
tmpl_ozsymo
tmpl_znbecy
This templates did an injection with javascript
We couldnt delete this templates in backend.
So we deleted templates in database.
Template deleted - Problem solved.
Toufiq Senior Staff
This video will help you to solve the menu display issue.
https://drive.google.com/file/u/2/d/1v2R-eARoKrr73OvFMMVA0E3IVdAN7ReM/view
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