Can't Update Helix It Crashes My Menu
Joe Lockhart
I get this error now.
Undefined property: stdClass::$menualign in /home/**/public_html/plugins/system/helixultimate/src/Core/Classes/HelixultimateMenu.php on line 476
When I update Helix it crashes my menu.
What can I do?
Website is private.
Toufiq
Accepted AnswerHi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.
I appreciate your cooperation and will ensure to get back to you as soon as possible.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Toufiq
Accepted AnswerPlease check now. I have disabled this menu which is published inside the menu position.
Toufiq
Accepted AnswerLog in your database and find out the menu table. Open your home menu then follow the screenshot.
Joe Lockhart
Accepted AnswerThank you!! It was page builder so it was fine.
I have a second site with a menu issue. I've even tried to uninstall and reinstall helix.
Can you have a look please.
Info in hidden.
Thank you again!
Toufiq
Accepted AnswerPlease provide me database access & https://prnt.sc/f_11p0Q4TpnO
Joe Lockhart
Accepted AnswerHow do I provide you with database access? I've never done that before.
Thank you
Joe
Joe Lockhart
Accepted AnswerI understand that but I can't give you access to the database since I'd have to give you access to my cPanel and I can't do that. The only PW is for all of the WHM not just the single account.
Any why you can tell me what to look for?
Joe
Toufiq
Accepted AnswerPlease watch the video.
https://drive.google.com/file/u/2/d/1v2R-eARoKrr73OvFMMVA0E3IVdAN7ReM/view
Joe Lockhart
Accepted AnswerI searched all of my databases for that site and that code isn't there. Any other ideas?
Thank you!
Joe
Toufiq
Accepted AnswerThat's why i need your site login credential to check the issue. You can create an staging site to check the issue.
Joe Lockhart
Accepted AnswerI also found another site with no menu at all.
I'll post the details in the hidden.
Thank you!
Jürgen J. Fischer
Accepted AnswerHi, I had more sites with problems in menu (mostly active-menu-item) after update helix and sp pagebuilder.
On all this pages we found not allowed template-stiles, for example: tmpl_nrnkys tmpl_ozsymo tmpl_znbecy This templates did an injection with javascript
We couldnt delete this templates in backend. So we deleted templates in database.
Template deleted - Problem solved.
Toufiq
Accepted AnswerThis video will help you to solve the menu display issue.
https://drive.google.com/file/u/2/d/1v2R-eARoKrr73OvFMMVA0E3IVdAN7ReM/view