Helix3 update from 3.1.2 to 3.1.3 does not work - Forum | JoomShaper
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Helix3 update from 3.1.2 to 3.1.3 does not work

Asked by Sigrid 2 months ago Last activity 2 months ago

Hi,
I am trying to update Helix3 template on Joomla 5.4.7 from 3.1.2 to 3.1.3,.
I always get the following error:
JInstaller: :Install: Can't find XML setup file.
Joomla\Filesystem\File::copy([ROOT][TMP]/install_6a69de251b4e5/template/index.php, [ROOT]/templates/shaper_helix3/index.php): Copy failed

I tried already:

  • emptying the /tmp/folder
  • update in Joomla updater
  • download current file from joomshaper website and manuall install

The website was updated three weeks ago from Joomla 3.10 to 5.4.7

Any ideas?
Can I just copy the template files over the existing version?

Thanks
Sigrid

Accepted answer

Marked as the solution
Sigrid Asked this
2 months ago

Ah, sorry, now I know. It was our fault.
We set the index.php in the template to read-only because we have added some analytics code there.
Sorry for the hassle and still thanks for your support!!!

1 more reply

Paul Frankowski Senior Staff
2 months ago

HI Sigrid,

  1. Are you able to install any other extension, please try.
  2. Yes, you can override files manually (FTP), template and plugin.
Sigrid Asked this
2 months ago

Hi Paul,

yes, I can install other extensions. I just tried.
I will upload. I need only the template. The plugins are already 3.1.3

Paul Frankowski Senior Staff
2 months ago

Just download quickstart or template package, and override folder with template itself.
Quick action.

Sigrid Asked this
2 months ago

What do I need to backup?
I exported my settings.

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