Website: www.depoffertjesmannetjes.nl
When I am on the update page of Joomla, I can select an update and it will update when I click the update button.
This does not work with SPPagebuilder. When I click the Update button, I get this error: https://prnt.sc/dTYzjmcnCfof
When I download the update to my PC. And then install it with Install Extensions/Install from folders. It installs properly.
This problem occurs on all my websites.
What am I doing wrong?
Hi,
Thank you for the details.
Since the SP Page Builder update installs successfully when uploaded manually, but fails through Joomla's Update Manager, it may be related to a security layer blocking the update request.
Could you please check whether ModSecurity, a Web Application Firewall (WAF), or any other server-level security/firewall rules are enabled on your hosting? These can sometimes block Joomla's update request or prevent the update package from being downloaded correctly.
If possible, please temporarily check/disable the relevant security rule or ask your hosting provider to check the server logs for blocked requests when you try to update SP Page Builder through Joomla.
Kind regards,
I can ask that, no problem.
But all other plugins have no problems with updating. Including all the Helix extensions.
If Modsecurity is the problem: shouldn't they also be blocked?
Kind regards,
This is a specific request to get updates from our server. So, if you exclude this API request from your security extension, it should not be blocked again on your end.
Thanks!
My ISP asks for the URL or IP-adress of the request.
Here is the url.
Thanks
My ISP checked the logs, and nothing was blocked during the last 90 days.
Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.
Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!
Best regards,
I have several sites with the same issue. I will give you access to one of them.
I see that this site has been updated. Please let me know where you are using SP Page Builder version 6.9.0 or earlier with access.
Thanks!
I am using 6.9.1.
All manual updates
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