The order status button in order is not active aftre clicking on to edit order and cannot update order status. Also appears that spend did not update for customer.
I added tracking and mark fulfilled button stays dark.
Solved
EasyStore
Easystore Unable to change order status EasyStore v3.0.1 Joomla 6.1.4
Accepted answer
Marked as the solution
Ziaul Kabir Staff
Hello,
Could you please check now the order id #1015, there is sync issues on our end, it will be fixed in next upcoming release.
Thanks
6 more replies
Ziaul Kabir Staff
Hi Richard,
Thanks for reaching out to us.
We’re currently checking the issues you reported with the order status and customer spend. We need some time to investigate this with our development team.
Once we receive more information from the developers, I’ll get back to you with an update.
Thank you for your patience and understanding.
Best Regards,
Ziaul Kabir Staff
Hello,
We have checked your site in detail. To investigate the issue further, we need to determine exactly when and under which circumstances the issue occurs.
Could you please provide us with the step-by-step process that leads to the issue? Please let us know what actions you perform before the issue appears and what happens afterward.
This information will help us identify the cause and investigate the issue more accurately.
Thank you for your understanding and support.
Richard Rosales Asked this
2 weeks ago
· edited
to recreate
- login to admin
- go to Easystore
- click orders
- click on order 1015
- cannot click on mark fulfilled as it is greyed out
- No customer name in customer field in order
Ziaul Kabir Staff
Hello,
Could you please share your cPanel or phpMyAdmin access with me? I will check the issue and fix it.
Thanks!
Richard Rosales Asked this
Ok but could you let me know how you fix it. Thanks
Ziaul Kabir Staff
Hello,
Re-check your provided credentials, It's seems to be incorrect.
Thanks
Richard Rosales Asked this
Here you go. This is temporary
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