Easystore Unable To Change Order Status EasyStore V3.0.1 Joomla 6.1.4
RR
Richard Rosales
The order status button in order is not active aftre clicking on to edit order and cannot update order status. Also appears that spend did not update for customer. I added tracking and mark fulfilled button stays dark.
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Ziaul Kabir
Accepted AnswerHi Richard,
Thanks for reaching out to us.
We’re currently checking the issues you reported with the order status and customer spend. We need some time to investigate this with our development team.
Once we receive more information from the developers, I’ll get back to you with an update.
Thank you for your patience and understanding.
Best Regards,
Ziaul Kabir
Accepted AnswerHello,
We have checked your site in detail. To investigate the issue further, we need to determine exactly when and under which circumstances the issue occurs.
Could you please provide us with the step-by-step process that leads to the issue? Please let us know what actions you perform before the issue appears and what happens afterward.
This information will help us identify the cause and investigate the issue more accurately.
Thank you for your understanding and support.