Hi. In one of my websites, the helix ultimate template is not updating. It says "copy failed", in spite of all the permissions are correct.
I'm currently using Joomla 5.4.9 with Helix Ultimate 2.0.18. The support team provided me all zip files of the subsequent versions of the template until 2.2.9, but all gave the exact same error.
How can that be fixed? I appreciate the help.
Hello,
Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.
Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!
Best regards,
