Money back guarantee - Forum | JoomShaper
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Money back guarantee

Asked by Roland Niederhuber 4 years ago Last activity 4 years ago

Hello!
i recently purchased the developer license.
I would like to make use of the money back guarantee which is included.
please help me with this issue.
kind regards

Accepted answer

Marked as the solution
Ofi Khan Staff
4 years ago

Hello Roland Niederhuber

Please share the reason for refund with us. Also, share your JoomShaper account email address and payment details (the last 4 digits of your card or PayPal transaction id) to verify.

Best regards

5 more replies

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Roland Niederhuber Asked this
4 years ago

Hello,

I prefer not to talk about reasons. Please just respect my decision and stand by your offer that is a "15 days money back GUARANTEE"

kind regards

Ofi Khan Staff
4 years ago

Thanks for the information. I have forwarded your refund request to the Accounts. You will get it soon.

Roland Niederhuber Asked this
4 years ago

Thanks for you service!

blue_Shift
4 years ago

The reason a developer would ask 'why?' is because there might be something they need to fix, and if so, saying you want to 'keep it private' is a disservice to everybody. And you can keep it private in any event by using the hidden field to state what needs fixing (or to say there are non-technical reasons for your decision).

Ofi Khan Staff
4 years ago

Thanks blue_shift for understanding. Yes, we would love to know the reason because we want to make our product better. It is nothing personal. Even if you would take an alternative product, then we would love to hear too.

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