Unable To Save Page Edits - Question | JoomShaper
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Unable To Save Page Edits

samdyer

samdyer

SP Page Builder 3 years ago

When attempting to save edits to any page, the save buttion spins, but never stops. Same thing happens when using Save & Close or Save & New.

If I click to Close the page, I get: "403 Forbidden - Access to this resource on the server is denied!"

Site and exetions are up-to-date. Please advise.

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4 Answers
Ariba
Ariba
Accepted Answer
Support Agent 3 years ago #50741

Hello

Thank you for your query. The problem can be from your server side. Kindly try disabling all third party extensions and also disable the mod_security from your cpanel, then could you check if the issue still persists?

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samdyer
samdyer
Accepted Answer
3 years ago #50783

Thank you, Ariba. Mod_security isn't available to me via Cpanel so I've asked our host to disable it and will post an update if that was the issue.

I'll start disabling extensions if the problem persists after mod_security is disabled. However, no new third-party extensions have been added since the issue began.

Thank you for the quick response.

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Ariba
Ariba
Accepted Answer
Support Agent 3 years ago #50785

You are most welcome. Yes, sure. Please do let me know if the issue still persists after your hosting provider disables mod_security.

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samdyer
samdyer
Accepted Answer
3 years ago #51053

I had to ask my host to add ModSecurity feature to cPanel so I could disable it. Turning if off solved the issue.

I'm able to edit and save pages again. Thank you!

Howevever, my host asked that we locate the specific rule causing the problem as Mod_Secuity blocks a lot of bad stuff. Please advise.

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