After Update SP Page Builder 3.8.3: I Can´t Open Any Site From Adminpanel - Question | JoomShaper
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After Update SP Page Builder 3.8.3: I Can´t Open Any Site From Adminpanel

O

OR-Marketing

SP Page Builder 3 years ago
  1. After Update SP Page Builder 3.8.3: I can´t open any site from Adminpanel (white page)
  2. This page does not work after update on ipad (white page) https://or-marketing.eu/home/nutrilite Joomla 4 JCH Optimize deactivated Joomla cache deleted no effect
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5 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #51827

Hello OR-Marketing

I have successfully accessed your administrator and added an SP Page Builder page for your reference. You can check it: https://or-marketing.eu/component/sppagebuilder/?view=page&id=47

I have checked your mentioned page on laptop and mobile. There is no issue found. Is the issue happening only on iPad? Your page loads a little slow. Please wait for the page to load. Also clear your Joomla cache and Browser's cache and then check. If possible, then check with a different browser on iPad.

Best regards

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O
OR-Marketing
Accepted Answer
3 years ago #51838

I can't open the page, actually ALL pages in AdminPanel, not even your page. About preview it works. But I don't want to preview, I want to edit the page. ince the update to 3.8.3 It comes only a blank page 1 . https://cloud.or-marketing.eu/s/GS3rwLWG9bmj9DN 2. https://cloud.or-marketing.eu/s/9YMKGqxmZeBrsj3

Chrome, Edge ... the same effect

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #51878

Please follow this documentation and apply the fixes. Hopefully, it will solve your issue. Also turn off mod_security from cPanel. Please contact with your hosting provider for this.

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O
OR-Marketing
Accepted Answer
3 years ago #51952

Sorry, I have already disabled all modules, safe_mode is "off". I don't feel like searching your errors anymore. I did a rollback and everything is working again. The paid version says VIP standard. I feel like a beta tester. I don't have time to deal with this issue (don't get money for it either :-) )

Safe_Mode: https://cloud.or-marketing.eu/s/zxeGpWaN4Yk87sS

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G
gourou
Accepted Answer
3 years ago #51955

yes we are beta testers unfortunately each update is painfull

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