Can you help with SPB updates ? - Forum | JoomShaper
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Can you help with SPB updates ?

Asked by Arthur 4 years ago Last activity 4 years ago

Can somebody hlp me resolve the issues with the SPB updates not running on my 3 sites. The only version that works is CPB v3.8.1

Versions 3.82 and 3.8.3 cause the entire Tab where the license is entered disappear so the entire extension sees SPB as DEMO and I have no access to almost enything. All Field oblejcts on the SPB panel (on the left) have orange tag and I cannot drag them.

I am running J4 and PHP 8.04 ------ it it possibly the php version ?
When I revert to sPB 3.8.1 everything works OK but then I am missing all SPB changes.... etc.

THANKS

9 replies

Oldest first Newest first Most helpful
Toufiq Senior Staff
4 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Arthur Asked this
4 years ago · edited

posted

this is how the SP panel looks like after update to 3.8.3
Not olny this but also several template settings are lost and the pages look very different. Images are gone, overlays are gone etc.
TOTAL MESS !!!

https://ibb.co/k2NNP3b

SegaAkaNinja
4 years ago

Hello. Try to remove completely. Then download the latest version from the official site (3.8.3) and install it. Must work. I also had. And of course install the license key.

Toufiq Senior Staff
4 years ago

Right now the PHP 8 is not compatible. You can use PHP 7.4 version.

Lets see how custom color and variable works

If you choose a color for link color then the color assign inside a variable like

link_color

This link color variable called into a scss file which is compile a css file (tempate.css)

You have first security option and I don't have that credential

You are using a free version of page builder. Download manually the page builder pro and install on your site.

-Thanks

Arthur Asked this
4 years ago

LET ME ASK YOU THIS FIRST:

DO YOU HAVE A BIG STATEMENT ON THE HOME PAGE THAT SPB IS WORKING ONLY WITH OLD AND ALMOST OBSOLETE PHP v7.4 ???

I have already explained to you - I CANNOT USE PHP 7+ and you should not even mention this !
I have several extension which DO NOT WORK WITH PHP 7+
I also told you that PHP 7 will not be supportted and abandoned by the end of this year, so please forget about this. It is like asking somebody who has problem with the car to switch to motorcycle. IT makes no sense.

NOW - is SPB v3.8.1 works with PHP8 why new version does not ? It would be completely illogical !

Toufiq Senior Staff
4 years ago

DO YOU HAVE A BIG STATEMENT ON THE HOME PAGE THAT SPB IS WORKING ONLY WITH OLD AND ALMOST OBSOLETE PHP v7.4 ???

It works PHP 7.4 and it doesn't work PHP 8

Arthur Asked this
4 years ago · edited

There is no page on your website where it where it says PHP7.4 is required !
Even if this is true, then why version 3.8.1 works fine ? what code have you added to not to be compatible with PHP8 ? It absolutely makes no sense, because at the end of the year your code will simply be completely obsolete. this is like walking backwards !

NOW ! I suspected you are wrong about PHP version and now I can prove it. I switched back to PHP 7.4 , cleared CACHE and browser cookies. I reopened back end of the site and got into the same problem. The netire section with the Serial Key is missing so the SPB works as DEMO !

I do not know how long are we going to play this Ping-Pong gane but I am totally frustrated with this. I have Helix+SPB installed on 3 websites running Joomla-4 and there is exactly the same problem on all of them.

Toufiq Senior Staff
4 years ago

I am really sorry for the inconvenience. Always we try to provide best support for the user. Already i have replied your another forum post about Helix Ultimate color issue and it work fine. If you want to check page builder 3.8.3 you can check. Cause, it works fine. If you tell me what is exactly doesn't work and unblock my ip to check your site. Thanks

https://prnt.sc/26mxxf1

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